SVC_OMNI_ENGAGEMENTS
Table to hold the different attributes of an engagement.
Details
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Schema: FUSION
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Object owner: SVC
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Object type: TABLE
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Tablespace: svc_omni_engagements
Primary Key
| Name | Columns |
|---|---|
|
SVC_OMNI_ENGAGEMENTS_PK |
ENGAGEMENT_ID |
Columns
| Name | Datatype | Length | Precision | Not-null | Comments |
|---|---|---|---|---|---|
| ENGAGEMENT_ID | VARCHAR2 | 32 | Yes | Unique identifier of the Engagement across tenants. It will be a random generated uuid. | |
| STATUS_CD | VARCHAR2 | 30 | Current status of the engagement. | ||
| QUEUE_ID | NUMBER | 18 | The id of the queue that the engagement is associated with. Foreign key that references SVC_QUEUES(QUEUE_ID). | ||
| WORKING_STATUS_CD | VARCHAR2 | 30 | Lookup code that indicate the current involvement of the agent in this engagement. | ||
| CHANNEL_TYPE_CD | VARCHAR2 | 30 | Yes | Lookup code that indicates the channel type. | |
| OBJECT_TYPE_CD | VARCHAR2 | 30 | Lookup code that indicates the object type of OBJECT_ID, such as Service Request, SR Message, Chat, etc.. | ||
| OBJECT_ID | VARCHAR2 | 255 | Yes | Unique id of the business object associated with this engagement. | |
| STRIPE_CD | VARCHAR2 | 30 | Lookup code that indicates the stripe code, such as CRM or HCM. | ||
| TITLE | VARCHAR2 | 255 | SR Title or Initial Question incase of Chats. | ||
| ENDED_REASON_CODE_CD | VARCHAR2 | 30 | Lookup code that indicate the reason due to which this engagement ended. | ||
| CHANNEL_INTEGRATOR_ID | NUMBER | 18 | Identifier of the channel integrator. | ||
| CONVERSATION_ID | NUMBER | 18 | Conversation ID to associate Engagements with a single Conversation. Foreign key that references SVC_OMNI_CONVERSATIONS(CONVERSATION_ID). | ||
| CREATION_DATE | TIMESTAMP | Yes | Who column: indicates the date and time of the creation of the row. | ||
| CREATED_BY | VARCHAR2 | 64 | Yes | Who column: indicates the user who created the row. | |
| LAST_UPDATED_BY | VARCHAR2 | 64 | Yes | Who column: indicates the user who last updated the row. | |
| LAST_UPDATE_DATE | TIMESTAMP | Yes | Who column: indicates the date and time of the last update of the row. | ||
| LAST_UPDATE_LOGIN | VARCHAR2 | 32 | Who column: indicates the session login associated to the user who last updated the row. | ||
| OBJECT_VERSION_NUMBER | NUMBER | 9 | Yes | Used to implement optimistic locking. This number is incremented every time that the row is updated. The number is compared at the start and end of a transaction to detect whether another session has updated the row since it was queried. |
Indexes
| Index | Uniqueness | Tablespace | Columns |
|---|---|---|---|
| SVC_OMNI_ENGAGEMENTS_N1 | Non Unique | SVC_OMNI_ENGAGEMENTS_N1 | QUEUE_ID |
| SVC_OMNI_ENGAGEMENTS_N2 | Non Unique | SVC_OMNI_ENGAGEMENTS_N2 | CHANNEL_TYPE_CD |
| SVC_OMNI_ENGAGEMENTS_N3 | Non Unique | SVC_OMNI_ENGAGEMENTS_N3 | OBJECT_ID |
| SVC_OMNI_ENGAGEMENTS_N4 | Non Unique | SVC_OMNI_ENGAGEMENTS_N4 | CONVERSATION_ID |
| SVC_OMNI_ENGAGEMENTS_PK | Unique | SVC_OMNI_ENGAGEMENTS_PK | ENGAGEMENT_ID |