SVC_OMNI_EVENTS
Table to hold OmniChannel events
Details
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Schema: FUSION
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Object owner: SVC
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Object type: TABLE
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Tablespace: Default
Primary Key
| Name | Columns |
|---|---|
|
SVC_OMNI_EVENTS_PK |
EVENT_ID |
Columns
| Name | Datatype | Length | Precision | Not-null | Comments |
|---|---|---|---|---|---|
| EVENT_ID | NUMBER | 18 | Yes | Primary key populated from a sequence. | |
| START_TIME | TIMESTAMP | Yes | Time this event occurred, or when it started. | ||
| START_DATE_TRUNC | DATE | Yes | A representation of the start time truncated to the day. | ||
| START_TIME_HH24MI | NUMBER | 4 | Yes | A representation of the start time via to_number('hh24mi'). | |
| END_TIME | TIMESTAMP | The time that this event ended. | |||
| END_DATE_TRUNC | DATE | A representation of the end time truncated to the day. | |||
| END_TIME_HH24MI | NUMBER | 4 | A representation of the end time via to_number('HH24MI'). | ||
| DURATION_MS | NUMBER | 18 | Difference between end time and start time in milliseconds. | ||
| SUBMIT_TIME | TIMESTAMP | The time that the underlying work object was submitted. | |||
| SUBMIT_DATE_TRUNC | DATE | The date the underlying work object was submitted, truncated to the day. | |||
| EVENT_NAME_CD | VARCHAR2 | 30 | Yes | Lookup code that indicates the name of the event. | |
| VALUE | VARCHAR2 | 128 | A value associated with the event. The meaning of the value is event specific. | ||
| RESOURCE_PARTY_ID | NUMBER | 18 | ID of agent in HZ_PARTIES.PARTY_ID. | ||
| CONTACT_PARTY_ID | NUMBER | 18 | Identifier for the customer contact, from HZ_PARTIES.PARTY_ID. | ||
| INTERACTION_ID | NUMBER | 18 | ID of interaction associated with this event. | ||
| CHANNEL_TYPE_CD | VARCHAR2 | 30 | Lookup code that identifies the channel type. | ||
| CHANNEL_ID | NUMBER | 18 | ID that identifies the channel associated with this event. | ||
| QUEUE_ID | NUMBER | 18 | ID of the queue associated with this event. | ||
| OBJECT_TYPE_CD | VARCHAR2 | 30 | The object type associated with this event | ||
| OBJECT_ID | VARCHAR2 | 64 | Business Object ID associated with this event | ||
| WORK_OBJECT_ID | NUMBER | 18 | The Id of the Work Object in the SVC_WORK_OBJECTS table related to this event. | ||
| PRIORITY | NUMBER | The priority of the Work Object Id associated with this event. | |||
| BU_ORG_ID | NUMBER | 18 | Reserved for future use. Identifies the Business Unit Org Id associated with this event. | ||
| STRIPE_CD | VARCHAR2 | 30 | Lookup code that indicates the stripe code, such as CRM, HCM, or PRM. | ||
| CREATION_DATE | TIMESTAMP | Yes | Who column: indicates the date and time of the creation of the row. | ||
| CREATED_BY | VARCHAR2 | 64 | Yes | Who column: indicates the user who created the row. | |
| LAST_UPDATE_DATE | TIMESTAMP | Yes | Who column: indicates the date and time of the last update of the row. | ||
| LAST_UPDATED_BY | VARCHAR2 | 64 | Yes | Who column: indicates the user who last updated the row. | |
| LAST_UPDATE_LOGIN | VARCHAR2 | 32 | Who column: indicates the session login associated to the user who last updated the row. | ||
| OBJECT_VERSION_NUMBER | NUMBER | 9 | Yes | Used to implement optimistic locking. This number is incremented every time that the row is updated. The number is compared at the start and end of a transaction to detect whether another session has updated the row since it was queried. |
Foreign Keys
| Table | Foreign Table | Foreign Key Column |
|---|---|---|
| SVC_OMNI_EVENTS | svc_channels_b | CHANNEL_ID |
| SVC_OMNI_EVENTS | hz_parties | RESOURCE_PARTY_ID |
| SVC_OMNI_EVENTS | svc_queues | QUEUE_ID |
| SVC_OMNI_EVENTS | svc_interactions | INTERACTION_ID |
| SVC_OMNI_EVENTS | hz_parties | CONTACT_PARTY_ID |
Indexes
| Index | Uniqueness | Tablespace | Columns | Status |
|---|---|---|---|---|
| SVC_OMNI_EVENTS_F1 | Non Unique | Default | RESOURCE_PARTY_ID | Obsolete |
| SVC_OMNI_EVENTS_F2 | Non Unique | Default | INTERACTION_ID | |
| SVC_OMNI_EVENTS_F3 | Non Unique | Default | CHANNEL_ID | |
| SVC_OMNI_EVENTS_F4 | Non Unique | Default | QUEUE_ID, END_TIME, EVENT_NAME_CD | |
| SVC_OMNI_EVENTS_F5 | Non Unique | Default | CONTACT_PARTY_ID | |
| SVC_OMNI_EVENTS_N1 | Non Unique | Default | EVENT_NAME_CD, END_TIME, START_TIME | |
| SVC_OMNI_EVENTS_N10 | Non Unique | Default | OBJECT_ID | |
| SVC_OMNI_EVENTS_N11 | Non Unique | Default | RESOURCE_PARTY_ID, EVENT_NAME_CD, CHANNEL_TYPE_CD, VALUE | |
| SVC_OMNI_EVENTS_N12 | Non Unique | Default | LAST_UPDATE_DATE | |
| SVC_OMNI_EVENTS_N2 | Non Unique | Default | CHANNEL_TYPE_CD, EVENT_NAME_CD, CHANNEL_ID | |
| SVC_OMNI_EVENTS_N3 | Non Unique | Default | WORK_OBJECT_ID, EVENT_NAME_CD | |
| SVC_OMNI_EVENTS_N4 | Non Unique | Default | EVENT_NAME_CD, RESOURCE_PARTY_ID, START_TIME | |
| SVC_OMNI_EVENTS_N5 | Non Unique | Default | START_DATE_TRUNC | |
| SVC_OMNI_EVENTS_N6 | Non Unique | Default | END_DATE_TRUNC | |
| SVC_OMNI_EVENTS_N7 | Non Unique | Default | QUEUE_ID, EVENT_NAME_CD, START_TIME | |
| SVC_OMNI_EVENTS_N8 | Non Unique | Default | SUBMIT_DATE_TRUNC | |
| SVC_OMNI_EVENTS_N9 | Non Unique | Default | EVENT_NAME_CD, CONTACT_PARTY_ID, START_TIME | |
| SVC_OMNI_EVENTS_U1 | Unique | Default | EVENT_ID |