SVC_OMNI_WAITING_ITEMS
Items that are being processed by Omnichannel.
Details
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Schema: FUSION
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Object owner: SVC
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Object type: TABLE
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Tablespace: svc_omni_waiting_items
Primary Key
| Name | Columns |
|---|---|
|
SVC_OMNI_WAITING_ITEMS_PK |
WAITING_ITEM_ID |
Columns
| Name | Datatype | Length | Precision | Not-null | Comments |
|---|---|---|---|---|---|
| WAITING_ITEM_ID | NUMBER | 18 | Yes | Generated sequence for the primary key. | |
| ENGAGEMENT_ID | VARCHAR2 | 32 | Yes | Id of the engagement. Foreign key that references SVC_OMNI_ENGAGEMENTS(ENGAGEMENT_ID). | |
| ROUTING_POLICY_ID | NUMBER | 18 | Yes | The routing policy ID associated to an engagement. | |
| CHANNEL_TYPE_CD | VARCHAR2 | 30 | Yes | The channel type associated to an engagement. | |
| OBJECT_TYPE_CD | VARCHAR2 | 30 | The object type associated to an engagement. | ||
| SCORE | NUMBER | Yes | The engagement score. | ||
| STATUS_CD | VARCHAR2 | 30 | Yes | The egagement waiting status. | |
| CLAIM_EXPIRES_DATE | TIMESTAMP | The waiting expiration timestamp. | |||
| CLAIM_OWNER | VARCHAR2 | 128 | The waiting item owner. | ||
| CREATION_DATE | TIMESTAMP | Yes | Who column: indicates the date and time of the creation of the row. | ||
| CREATED_BY | VARCHAR2 | 64 | Yes | Who column: indicates the user who created the row. | |
| LAST_UPDATE_DATE | TIMESTAMP | Yes | Who column: indicates the date and time of the last update of the row. | ||
| LAST_UPDATED_BY | VARCHAR2 | 64 | Yes | Who column: indicates the user who last updated the row. | |
| LAST_UPDATE_LOGIN | VARCHAR2 | 32 | Who column: indicates the session login associated to the user who last updated the row. | ||
| OBJECT_VERSION_NUMBER | NUMBER | 9 | Yes | Used to implement optimistic locking. This number is incremented every time that the row is updated. The number is compared at the start and end of a transaction to detect whether another session has updated the row since it was queried. |
Foreign Keys
| Table | Foreign Table | Foreign Key Column |
|---|---|---|
| SVC_OMNI_WAITING_ITEMS | svc_routing_policies | ROUTING_POLICY_ID |
Indexes
| Index | Uniqueness | Tablespace | Columns |
|---|---|---|---|
| SVC_OMNI_WAITING_ITEMS_N1 | Non Unique | SVC_OMNI_WAITING_ITEMS_N1 | ROUTING_POLICY_ID, STATUS_CD, SCORE |
| SVC_OMNI_WAITING_ITEMS_PK | Unique | SVC_OMNI_WAITING_ITEMS_PK | WAITING_ITEM_ID |
| SVC_OMNI_WAITING_ITEMS_U1 | Unique | SVC_OMNI_WAITING_ITEMS_U1 | ENGAGEMENT_ID |