SVC_RESOURCE_CAPACITIES
This table specifies the maximum number of objects that can be assigned to a resource on a per channel level
Details
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Schema: FUSION
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Object owner: SVC
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Object type: TABLE
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Tablespace: REFERENCE
Primary Key
| Name | Columns |
|---|---|
|
SVC_RESOURCE_CAPACITIES_PK |
CAPACITY_ID |
Columns
| Name | Datatype | Length | Precision | Not-null | Comments |
|---|---|---|---|---|---|
| CAPACITY_ID | NUMBER | 18 | Yes | Auto-generated number and primary key for this table | |
| CAPACITY_NUMBER | VARCHAR2 | 30 | Yes | Public Unique Identifier for Resource Capacities. | |
| CHANNEL_TYPE_CD | VARCHAR2 | 30 | Yes | Lookup code that indicates the channel type. Examples: ORA_SVC_EMAIL, ORA_SVC_PHONE, ORA_SVC_CHAT. | |
| OBJECT_TYPE_CD | VARCHAR2 | 30 | Lookup code that indicates the type of record that is stored for such as SR. | ||
| MAX_CAPACITY | NUMBER | 5 | Yes | Max number of objects that can be handled by an Agent(party) on this channel type at one time | |
| PARTY_ID | NUMBER | 18 | Foreign key used to reference HZ_PARTIES. | ||
| BU_ORG_ID | NUMBER | 18 | Reserved for future use. Identifies the Business Unit Org Id associated with this resource capacity. | ||
| CREATION_DATE | TIMESTAMP | Yes | Who column: indicates the date and time of the creation of the row. | ||
| CREATED_BY | VARCHAR2 | 64 | Yes | Who column: indicates the user who created the row. | |
| LAST_UPDATE_DATE | TIMESTAMP | Yes | Who column: indicates the date and time of the last update of the row. | ||
| LAST_UPDATE_LOGIN | VARCHAR2 | 32 | Who column: indicates the session login associated to the user who last updated the row. | ||
| OBJECT_VERSION_NUMBER | NUMBER | 9 | Yes | Used to implement optimistic locking. This number is incremented every time that the row is updated. The number is compared at the start and end of a transaction to detect whether another session has updated the row since it was queried. | |
| LAST_UPDATED_BY | VARCHAR2 | 64 | Yes | Who column: indicates the user who last updated the row. | |
| DEC_ROUTING_FLAG | VARCHAR2 | 1 | Flag to indicate if this channel type or object type should be routed by the Digital Engagement Channels. | ||
| SEED_DATA_SOURCE | VARCHAR2 | 512 | Source of seed data record. A value of 'BULK_SEED_DATA_SCRIPT' indicates that record was bulk loaded. Otherwise, specifies the name of the seed data file. | ||
| ORA_SEED_SET1 | VARCHAR2 | 1 | Yes | Oracle internal use only. Indicates the edition-based redefinition (EBR) context of the row for SET1. Context values are Y or N. | |
| ORA_SEED_SET2 | VARCHAR2 | 1 | Yes | Oracle internal use only. Indicates the edition-based redefinition (EBR) context of the row for SET2. Context values are Y or N. |
Indexes
| Index | Uniqueness | Tablespace | Columns |
|---|---|---|---|
| SVC_RESOURCE_CAPACITIES_N2 | Non Unique | Default | OBJECT_TYPE_CD, PARTY_ID |
| SVC_RESOURCE_CAPACITIES_PK | Unique | Default | CAPACITY_ID, ORA_SEED_SET1 |
| SVC_RESOURCE_CAPACITIES_PK1 | Unique | Default | CAPACITY_ID, ORA_SEED_SET2 |
| SVC_RESOURCE_CAPACITIES_U1 | Unique | Default | CHANNEL_TYPE_CD, PARTY_ID, OBJECT_TYPE_CD, ORA_SEED_SET1 |
| SVC_RESOURCE_CAPACITIES_U11 | Unique | Default | CHANNEL_TYPE_CD, PARTY_ID, OBJECT_TYPE_CD, ORA_SEED_SET2 |
| SVC_RESOURCE_CAPACITIES_U2 | Unique | Default | CAPACITY_NUMBER, ORA_SEED_SET1 |
| SVC_RESOURCE_CAPACITIES_U21 | Unique | Default | CAPACITY_NUMBER, ORA_SEED_SET2 |
| SVC_RESOURCE_CAPACITIES_U3 | Unique | Default | UPPER("CAPACITY_NUMBER"), ORA_SEED_SET1 |
| SVC_RESOURCE_CAPACITIES_U31 | Unique | Default | UPPER("CAPACITY_NUMBER"), ORA_SEED_SET2 |