SVC_SENTIMENT_SCORES
This table stores the sentiment scores of various object types, such as Service Request, Chat, etc.
Details
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Schema: FUSION
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Object owner: SVC
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Object type: TABLE
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Tablespace: DEFAULT
Primary Key
| Name | Columns |
|---|---|
|
SVC_SENTIMENT_SCORES_PK |
SCORE_ID |
Columns
| Name | Datatype | Length | Precision | Not-null | Comments |
|---|---|---|---|---|---|
| SCORE_ID | NUMBER | 18 | Yes | Auto-generated number and primary key for this table. | |
| SCORE_NUMBER | VARCHAR2 | 30 | Yes | Public unique identifier for the sentiment score. | |
| CREATION_DATE | TIMESTAMP | Yes | Who column: indicates the date and time of the creation of the row. | ||
| CREATED_BY | VARCHAR2 | 64 | Yes | Who column: indicates the user who created the row. | |
| LAST_UPDATE_DATE | TIMESTAMP | Yes | Who column: indicates the date and time of the last update of the row. | ||
| LAST_UPDATED_BY | VARCHAR2 | 64 | Yes | Who column: indicates the user who last updated the row. | |
| LAST_UPDATE_LOGIN | VARCHAR2 | 32 | Who column: indicates the session login associated to the user who last updated the row. | ||
| OBJECT_VERSION_NUMBER | NUMBER | 9 | Yes | Used to implement optimistic locking. This number is incremented every time that the row is updated. The number is compared at the start and end of a transaction to detect whether another session has updated the row since it was queried. | |
| OBJECT_ID | NUMBER | 18 | Yes | Primary key of the object that this sentiment score was created for. | |
| OBJECT_TYPE_CD | VARCHAR2 | 30 | Yes | Lookup code that indicates the object type of OBJECT_ID, such as Service Request, Chat, etc. | |
| SOURCE_CD | VARCHAR2 | 30 | Lookup code that indicates the source from which the sentiment was captured, such as SR title, problem description, chat transcript, survey response, resolution description, agent input, etc. | ||
| CONTEXT_CD | VARCHAR2 | 30 | Lookup code that indicates the context from which the sentiment was captured, such as SR creation, severity increased, age of SR, etc. | ||
| MOOD_CD | VARCHAR2 | 30 | Lookup code that indicates the customer's mood, such as Frustration, Gratitude, Relief, Happiness, Angry, Satisfied, Delighted, Complaining, etc. The mood can be used to calculate the sentiment score. | ||
| SCORE_CD | VARCHAR2 | 30 | Yes | Lookup code that indicates the sentiment score, such as Extremely Negative, Somewhat Negative, Neutral, Somewhat Positive, Extremely Positive. | |
| SCORE_VALUE | NUMBER | 10 | Indicates the calculated numerical value of the sentiment score. |
Indexes
| Index | Uniqueness | Tablespace | Columns |
|---|---|---|---|
| SVC_SENTIMENT_SCORES_N1 | Non Unique | DEFAULT | OBJECT_ID, CREATION_DATE, SCORE_CD |
| SVC_SENTIMENT_SCORES_N2 | Non Unique | DEFAULT | OBJECT_TYPE_CD, CREATION_DATE, OBJECT_ID, SCORE_CD |
| SVC_SENTIMENT_SCORES_PK | Unique | DEFAULT | SCORE_ID |
| SVC_SENTIMENT_SCORES_U1 | Unique | DEFAULT | SCORE_NUMBER |