SVC_SR_AGG
Aggregate table for interaction metrics.
Details
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Schema: FUSION
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Object owner: SVC
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Object type: TABLE
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Tablespace: Default
Primary Key
| Name | Columns |
|---|---|
|
SVC_SR_AGG_PK |
SR_AGG_ID |
Columns
| Name | Datatype | Length | Precision | Not-null | Comments |
|---|---|---|---|---|---|
| SR_AGG_ID | NUMBER | 18 | Yes | Surrogate key, populated by sequence SVC_SR_AGG_SEQ | |
| CREATION_DATE | TIMESTAMP | Yes | Who column: indicates the date and time of the creation of the row. | ||
| CREATED_BY | VARCHAR2 | 64 | Yes | Who column: indicates the user who created the row. | |
| LAST_UPDATED_BY | VARCHAR2 | 64 | Yes | Who column: indicates the user who last updated the row. | |
| LAST_UPDATE_DATE | TIMESTAMP | Yes | Who column: indicates the date and time of the last update of the row. | ||
| LAST_UPDATE_LOGIN | VARCHAR2 | 32 | Who column: indicates the session login associated to the user who last updated the row. | ||
| OBJECT_VERSION_NUMBER | NUMBER | 9 | Yes | Used to implement optimistic locking. This number is incremented every time that the row is updated. The number is compared at the start and end of a transaction to detect whether another session has updated the row since it was queried. | |
| SR_ID | NUMBER | 18 | Foreign key to SVC_SERVICE_REQUESTS. | ||
| STRIPE_CD | VARCHAR2 | 30 | Application stripe code. Used for application striping. | ||
| LAST_STATUS_TYPE_CD | VARCHAR2 | 30 | Values of the service request's STATUS_TYPE_CD column at the time of the last aggregation. | ||
| SR_UPDATE_DATE | TIMESTAMP | Value of the service request's LAST_UPDATE_DATE column at the time of the last aggregation. | |||
| INTERACTION_UPDATE_DATE | TIMESTAMP | Timestamp of the last update date of the interactions associated to this service request. | |||
| MILESTONE_UPDATE_DATE | TIMESTAMP | Latest update date of milestones associated to this service request at the time of the last aggregation. | |||
| RESOLVED_INTERACTIONS | NUMBER | Number of interactions between the service request's creation date and the service request's SR_LAST_RESOLVED_DATE. | |||
| RESOLVED_CHANNEL_ID | NUMBER | 18 | Id of the channel of the last interaction before the service request's SR_LAST_RESOLVED_DATE. | ||
| RESOLVED_AGENT_ID | NUMBER | 18 | Id of the agent handling the last interaction before the service request's SR_LAST_RESOLVED_DATE. | ||
| CLOSED_INTERACTIONS | NUMBER | Number of interactions between the service request's creation date and its SR_CLOSE_DATE. | |||
| CLOSED_CHANNEL_ID | NUMBER | 18 | Id of the channel of the last interaction before the serivce request's SR_CLOSE_DATE. | ||
| CLOSED_AGENT_ID | NUMBER | 18 | Id of the agent handling the last interaction before the service request's SR_CLOSE_DATE. | ||
| SR_COMPLIANT_FLAG | VARCHAR2 | 1 | A flag that indicates whether the service request is fully compliant or not. | ||
| SR_MILESTONE_ASSIGNMENT_FLAG | VARCHAR2 | 1 | Yes | A flag that indicates whether the service request has milestone or not. | |
| ARTICLE_LINKED_FLAG | VARCHAR2 | 1 | A flag that indicates whether or not the service request has one or more knowledge articles associated to it. | ||
| ARTICLE_RESOLVED_FLAG | VARCHAR2 | 1 | A flag that indicates whether or not the service request is resolved by one or more knowledge articles that are associated with it. | ||
| REFERENCE_UPDATE_DATE | TIMESTAMP | Latest update date of references associated to this service request at the time of the last aggregation. | |||
| AFFECTED_PARTY_FLAG | VARCHAR2 | 1 | A flag that indicates whether or not the service request has any affected parties associated with it. |
Foreign Keys
| Table | Foreign Table | Foreign Key Column |
|---|---|---|
| SVC_SR_AGG | svc_service_requests | SR_ID |
| SVC_SR_AGG | svc_channels_b | RESOLVED_CHANNEL_ID |
| SVC_SR_AGG | hz_parties | RESOLVED_AGENT_ID |
| SVC_SR_AGG | svc_channels_b | CLOSED_CHANNEL_ID |
| SVC_SR_AGG | hz_parties | CLOSED_AGENT_ID |
Indexes
| Index | Uniqueness | Tablespace | Columns |
|---|---|---|---|
| SVC_SR_AGG_F1 | Non Unique | Default | RESOLVED_CHANNEL_ID |
| SVC_SR_AGG_F2 | Non Unique | Default | RESOLVED_AGENT_ID |
| SVC_SR_AGG_F3 | Non Unique | Default | CLOSED_CHANNEL_ID |
| SVC_SR_AGG_F4 | Non Unique | Default | CLOSED_AGENT_ID |
| SVC_SR_AGG_N1 | Non Unique | Default | SR_UPDATE_DATE |
| SVC_SR_AGG_N2 | Non Unique | Default | LAST_STATUS_TYPE_CD |
| SVC_SR_AGG_N3 | Non Unique | Default | SR_COMPLIANT_FLAG, SR_MILESTONE_ASSIGNMENT_FLAG |
| SVC_SR_AGG_N4 | Non Unique | Default | INTERACTION_UPDATE_DATE |
| SVC_SR_AGG_PK | Unique | Default | SR_AGG_ID |
| SVC_SR_AGG_U1 | Unique | Default | SR_ID |