1. Tables and Views for Sales and Fusion Service
  2. ZCA_KPI_DAILY_VALUES_V

ZCA_KPI_DAILY_VALUES_V

Details

  • Schema: FUSION

  • Object owner: ZCA

  • Object type: VIEW

Columns

Name

KPI_ID

KPI_DATE

CREDIT_RECIPIENT_RESOURCE_ID

KPI_CATEGORY_NAME

KPI_CATEGORY_CD

KPI_VALUE

Query

SQL_Statement

SELECT

k.kpi_id,

trunc(k1.converted_tm) kpi_date,

k1.owner_id credit_recipient_resource_id,

nvl2(k1.channel_type, lv.meaning, 'Uncategorized') kpi_category_name,

nvl(k1.channel_type, 'Uncategorized') kpi_category_cd,

COUNT(*) kpi_value

FROM

mkl_lm_leads k1,

zca_kpi k,

fnd_lookup_types lt,

fnd_lookup_values_tl lv

WHERE

k.kpi_name = 'Leads Converted'

AND k1.status_code = 'CONVERTED'

AND lt.lookup_type = lv.lookup_type

AND lv.language = userenv('LANG')

AND lt.view_application_id = lv.view_application_id

AND lv.view_application_id = 0

AND lt.lookup_type = 'MKL_LEAD_CHANNEL_SETID'

AND lv.lookup_code = nvl(k1.channel_type, 'INTERACTION')

AND from_tz(cast(k1.converted_tm as TIMESTAMP), dbtimezone) > FROM_TZ(NVL(k.kpi_last_refreshed,SYSTIMESTAMP-365),DBTIMEZONE)

GROUP BY

k.kpi_id,

trunc(k1.converted_tm),

k1.owner_id,

nvl2(k1.channel_type, lv.meaning, 'Uncategorized'),

nvl(k1.channel_type, 'Uncategorized')

UNION ALL

SELECT

k.kpi_id,

trunc(k1.opty_creation_date) kpi_date,

k1.owner_resource_id credit_recipient_resource_id,

nvl2(to_char(k2.stg_id), k2.name, 'Uncategorized') kpi_category_name,

nvl(to_char(k2.name), 'Uncategorized') kpi_category_cd,

COUNT(*) kpi_value

FROM

moo_opty k1,

moo_stg_tl k2,

zca_kpi k

WHERE

k.kpi_name = 'Opportunities Created'

AND k1.curr_stg_id = k2.stg_id (+)

AND k2.language = userenv('LANG')

AND from_tz(k1.opty_creation_date, dbtimezone) > FROM_TZ(NVL(k.kpi_last_refreshed,SYSTIMESTAMP-365),DBTIMEZONE)

GROUP BY

k.kpi_id,

trunc(k1.opty_creation_date),

k1.owner_resource_id,

nvl2(to_char(k2.stg_id), k2.name, 'Uncategorized'),

nvl(to_char(k2.name), 'Uncategorized')

UNION ALL

SELECT

k.kpi_id,

trunc(k1.effective_date) kpi_date,

k1.owner_resource_id credit_recipient_resource_id,

nvl2(k1.pr_source_code, lv.meaning, 'Uncategorized') kpi_category_name,

nvl(k1.pr_source_code, 'Uncategorized') kpi_category_cd,

COUNT(*) kpi_value

FROM

zca_kpi k,

moo_opty k1,

mkt_sc_source_codes s1,

fnd_lookup_types lt,

fnd_lookup_values_tl lv

WHERE

k.kpi_name = 'Opportunities Won'

AND k1.status_cd = 'WON'

AND k1.pr_source_code = s1.source_code (+)

AND lt.lookup_type = lv.lookup_type

AND lv.language = userenv('LANG')

AND lt.view_application_id = lv.view_application_id

AND lv.view_application_id = 0

AND lt.lookup_type = 'MKT_ACTIVITY_TYPES'

AND lv.lookup_code = nvl(s1.activity_type, 'INTERACTION')

AND from_tz(k1.last_update_date, dbtimezone) > FROM_TZ(NVL(k.kpi_last_refreshed,SYSTIMESTAMP-365),DBTIMEZONE)

GROUP BY

k.kpi_id,

trunc(k1.effective_date),

k1.owner_resource_id,

nvl2(k1.pr_source_code, lv.meaning, 'Uncategorized'),

nvl(k1.pr_source_code, 'Uncategorized')

UNION ALL

SELECT

k.kpi_id,

trunc(k1.effective_date) kpi_date,

k1.owner_resource_id credit_recipient_resource_id,

nvl2(k1.pr_source_code, lv.meaning, 'Uncategorized') kpi_category_name,

nvl(k1.pr_source_code, 'Uncategorized') kpi_category_cd,

SUM(k2.revn_amt * nvl(k2.crm_conversion_rate, 1)) kpi_value

FROM

zca_kpi k,

moo_opty k1,

moo_revn k2,

mkt_sc_source_codes s1,

fnd_lookup_types lt,

fnd_lookup_values_tl lv

WHERE

k.kpi_name = 'Revenue'

AND k1.sum_revn_id = k2.revn_id

AND k1.pr_source_code = s1.source_code (+)

AND k1.status_cd = 'WON'

AND lt.lookup_type = lv.lookup_type

AND lv.language = userenv('LANG')

AND lt.view_application_id = lv.view_application_id

AND lv.view_application_id = 0

AND lt.lookup_type = 'MKT_ACTIVITY_TYPES'

AND lv.lookup_code = nvl(s1.activity_type, 'INTERACTION')

AND from_tz(k1.last_update_date, dbtimezone) > FROM_TZ(NVL(k.kpi_last_refreshed,SYSTIMESTAMP-365),DBTIMEZONE)

GROUP BY

k.kpi_id,

trunc(k1.effective_date),

k1.owner_resource_id,

nvl2(k1.pr_source_code, lv.meaning, 'Uncategorized'),

nvl(k1.pr_source_code, 'Uncategorized')

UNION ALL

SELECT

k.kpi_id,

trunc(k1.activity_creation_date) kpi_date,

k1.owner_id credit_recipient_resource_id,

nvl2(k1.activity_type_code, lv.meaning, 'Uncategorized') kpi_category_name,

nvl(k1.activity_type_code, 'Uncategorized') kpi_category_cd,

COUNT(*) kpi_value

FROM

zca_kpi k,

zmm_acty_activities k1,

fnd_lookup_types lt,

fnd_lookup_values_tl lv

WHERE

k.kpi_name = 'Appointments Scheduled'

AND k1.activity_function_code = 'APPOINTMENT'

AND lt.lookup_type = lv.lookup_type

AND lv.language = userenv('LANG')

AND lt.view_application_id = lv.view_application_id

AND lv.view_application_id = 0

AND lt.lookup_type = 'ZMM_ACTIVITY_TYPE'

AND lv.lookup_code = nvl(k1.activity_type_code, 'CALL')

AND from_tz(activity_creation_date, dbtimezone) > FROM_TZ(NVL(k.kpi_last_refreshed,SYSTIMESTAMP-365),DBTIMEZONE)

GROUP BY

k.kpi_id,

trunc(k1.activity_creation_date),

k1.owner_id,

nvl2(k1.activity_type_code, lv.meaning, 'Uncategorized'),

nvl(k1.activity_type_code, 'Uncategorized')

UNION ALL

SELECT

k.kpi_id,

trunc(k1.activity_end_date) kpi_date,

k1.owner_id credit_recipient_resource_id,

nvl2(k1.activity_type_code, lv.meaning, 'Uncategorized') kpi_category_name,

nvl(k1.activity_type_code, 'Uncategorized') kpi_category_cd,

COUNT(*) kpi_value

FROM

zca_kpi k,

zmm_acty_activities k1,

fnd_lookup_types lt,

fnd_lookup_values_tl lv

WHERE

k.kpi_name = 'Appointments Completed'

AND k1.activity_function_code = 'APPOINTMENT'

AND lt.lookup_type = lv.lookup_type

AND lv.language = userenv('LANG')

AND lt.view_application_id = lv.view_application_id

AND lv.view_application_id = 0

AND lt.lookup_type = 'ZMM_ACTIVITY_TYPE'

AND lv.lookup_code = nvl(k1.activity_type_code, 'CALL')

AND from_tz(k1.activity_start_date, dbtimezone) < systimestamp

AND from_tz(k1.activity_start_date, dbtimezone) > FROM_TZ(NVL(k.kpi_last_refreshed,SYSTIMESTAMP-365),DBTIMEZONE)

GROUP BY

k.kpi_id,

trunc(k1.activity_end_date),

k1.owner_id,

nvl2(k1.activity_type_code, lv.meaning, 'Uncategorized'),

nvl(k1.activity_type_code, 'Uncategorized')

UNION ALL

SELECT

k.kpi_id,

trunc(k1.activity_end_date) kpi_date,

k1.owner_id credit_recipient_resource_id,

nvl2(k1.activity_type_code, lv.meaning, 'Uncategorized') kpi_category_name,

nvl(k1.activity_type_code, 'Uncategorized') kpi_category_cd,

COUNT(*) kpi_value

FROM

zca_kpi k,

zmm_acty_activities k1,

fnd_lookup_types lt,

fnd_lookup_values_tl lv

WHERE

k.kpi_name = 'Tasks Completed'

AND k1.activity_function_code = 'TASK'

AND k1.status_code = 'COMPLETE'

AND lt.lookup_type = lv.lookup_type

AND lv.language = userenv('LANG')

AND lt.view_application_id = lv.view_application_id

AND lv.view_application_id = 0

AND lt.lookup_type = 'ZMM_ACTIVITY_TYPE'

AND lv.lookup_code = nvl(k1.activity_type_code, 'CALL')

AND from_tz(k1.activity_end_date, dbtimezone) > FROM_TZ(NVL(k.kpi_last_refreshed,SYSTIMESTAMP-365),DBTIMEZONE)

GROUP BY

k.kpi_id,

trunc(k1.activity_end_date),

k1.owner_id,

nvl2(k1.activity_type_code, lv.meaning, 'Uncategorized'),

nvl(k1.activity_type_code, 'Uncategorized')

UNION ALL

SELECT

k.kpi_id,

trunc(k1.activity_end_date) kpi_date,

k1.owner_id credit_recipient_resource_id,

nvl2(k1.outcome_code, lv.meaning, 'Uncategorized') kpi_category_name,

nvl(k1.outcome_code, 'Uncategorized') kpi_category_cd,

COUNT(*) kpi_value

FROM

zca_kpi k,

zmm_acty_activities k1,

fnd_lookup_types lt,

fnd_lookup_values_tl lv

WHERE

k.kpi_name = 'Call Activities Completed'

AND k1.activity_type_code = 'CALL'

AND ( ( k1.activity_function_code = 'TASK'

AND k1.status_code = 'COMPLETE' )

OR ( k1.activity_function_code = 'APPOINTMENT'

AND from_tz(k1.activity_end_date, dbtimezone) < systimestamp ) )

AND lt.lookup_type = lv.lookup_type

AND lv.language = userenv('LANG')

AND lt.view_application_id = lv.view_application_id

AND lv.view_application_id = 0

AND lt.lookup_type = 'ZMM_ACTIVITY_OUTCOME'

AND lv.lookup_code = nvl(k1.outcome_code, 'AT_RISK')

AND from_tz(k1.activity_end_date, dbtimezone) > FROM_TZ(NVL(k.kpi_last_refreshed,SYSTIMESTAMP-365),DBTIMEZONE)

GROUP BY

k.kpi_id,

trunc(k1.activity_end_date),

k1.owner_id,

nvl2(k1.outcome_code, lv.meaning, 'Uncategorized'),

nvl(k1.outcome_code, 'Uncategorized')

UNION ALL

SELECT

k.kpi_id,

trunc(k1.activity_end_date) kpi_date,

k1.owner_id credit_recipient_resource_id,

nvl2(k1.outcome_code, lv.meaning, 'Uncategorized') kpi_category_name,

nvl(k1.outcome_code, 'Uncategorized') kpi_category_cd,

COUNT(*) kpi_value

FROM

zca_kpi k,

zmm_acty_activities k1,

fnd_lookup_types lt,

fnd_lookup_values_tl lv

WHERE

k.kpi_name = 'Demos Completed'

AND k1.activity_type_code = 'DEMO'

AND ( ( k1.activity_function_code = 'TASK'

AND k1.status_code = 'COMPLETE' )

OR ( k1.activity_function_code = 'APPOINTMENT'

AND FROM_TZ(k1.activity_end_date,DBTIMEZONE) < systimestamp ) )

AND lt.lookup_type = lv.lookup_type

AND lv.language = userenv('LANG')

AND lt.view_application_id = lv.view_application_id

AND lv.view_application_id = 0

AND lt.lookup_type = 'ZMM_ACTIVITY_OUTCOME'

AND lv.lookup_code = nvl(k1.outcome_code, 'AT_RISK')

AND FROM_TZ(k1.activity_end_date,DBTIMEZONE) > FROM_TZ(NVL(k.kpi_last_refreshed,SYSTIMESTAMP-365),DBTIMEZONE)

GROUP BY

k.kpi_id,

trunc(k1.activity_end_date),

k1.owner_id,

nvl2(k1.outcome_code, lv.meaning, 'Uncategorized'),

nvl(k1.outcome_code, 'Uncategorized')

UNION ALL

SELECT

k.kpi_id,

trunc(k1.activity_end_date) kpi_date,

k1.owner_id credit_recipient_resource_id,

nvl2(k1.outcome_code, lv.meaning, 'Uncategorized') kpi_category_name,

nvl(k1.outcome_code, 'Uncategorized') kpi_category_cd,

COUNT(*) kpi_value

FROM

zca_kpi k,

zmm_acty_activities k1,

fnd_lookup_types lt,

fnd_lookup_values_tl lv

WHERE

k.kpi_name = 'Email Activities Completed'

AND k1.activity_type_code = 'EMAIL'

AND ( ( k1.activity_function_code = 'TASK'

AND k1.status_code = 'COMPLETE' ) )

AND lt.lookup_type = lv.lookup_type

AND lv.language = userenv('LANG')

AND lt.view_application_id = lv.view_application_id

AND lv.view_application_id = 0

AND lt.lookup_type = 'ZMM_ACTIVITY_OUTCOME'

AND lv.lookup_code = nvl(k1.outcome_code, 'AT_RISK')

AND from_tz(k1.activity_end_date, dbtimezone) > FROM_TZ(NVL(k.kpi_last_refreshed,SYSTIMESTAMP-365),DBTIMEZONE)

GROUP BY

k.kpi_id,

trunc(k1.activity_end_date),

k1.owner_id,

nvl2(k1.outcome_code, lv.meaning, 'Uncategorized'),

nvl(k1.outcome_code, 'Uncategorized')

UNION ALL

SELECT

k.kpi_id,

trunc(i.end_time) kpi_date,

i.owner_resource_id credit_recipient_resource_id,

nvl2(i.substatus_cd, lv.meaning, 'Uncategorized') kpi_category_name,

nvl(i.substatus_cd, 'Uncategorized') kpi_category_cd,

COUNT(*) kpi_value

FROM

zca_kpi k,

svc_interactions i,

svc_interaction_refs r,

svc_channels_b c,

fnd_lookup_types lt,

fnd_lookup_values_tl lv

WHERE

k.kpi_name = 'Calls Made'

AND i.interaction_id = r.interaction_id

AND i.channel_id = c.channel_id

AND c.channel_type_cd = 'ORA_SVC_PHONE'

AND i.status_cd = 'ORA_SVC_CLOSED'

AND i.direction_cd = 'ORA_SVC_OUTBOUND'

AND lt.lookup_type = lv.lookup_type

AND lv.language = userenv('LANG')

AND lt.view_application_id = lv.view_application_id

AND lv.view_application_id = 0

AND lt.lookup_type = 'ORA_SVC_IM_CLOSED_SUBSTATUS_CD'

AND lv.lookup_code = nvl(i.substatus_cd, 'ORA_SVC_LOST')

AND FROM_TZ(i.end_time,DBTIMEZONE) < systimestamp

AND FROM_TZ(i.end_time,DBTIMEZONE) > FROM_TZ(NVL(k.kpi_last_refreshed,SYSTIMESTAMP-365),DBTIMEZONE)

GROUP BY

k.kpi_id,

trunc(i.end_time),

i.owner_resource_id,

nvl2(i.substatus_cd, lv.meaning, 'Uncategorized'),

nvl(i.substatus_cd, 'Uncategorized')

UNION ALL

SELECT

k.kpi_id,

trunc(m.sent_date) kpi_date,

m.sender_party_id credit_recipient_resource_id,

nvl2(conv_refs.object_type_cd, lv.meaning, 'Uncategorized') kpi_category_name,

nvl(conv_refs.object_type_cd, 'Uncategorized') kpi_category_cd,

COUNT(*) kpi_value

FROM

zca_kpi k,

svc_mc_messages m,

svc_mc_conversations conv,

svc_mc_conversation_refs conv_refs,

fnd_lookup_types lt,

fnd_lookup_values_tl lv

WHERE

k.kpi_name = 'Email Sent'

AND m.channel_type_cd = 'ORA_SVC_EMAIL'

AND m.message_type_cd = 'ORA_SVC_OUTBOUND'

AND m.message_status_cd = 'ORA_SVC_COMMITTED'

AND m.processing_status_cd = 'ORA_SVC_SUCCESS'

AND m.conversation_id = conv.conversation_id

AND conv.conversation_type_cd = 'ORA_SVC_CUSTOMER'

AND conv.conversation_id = conv_refs.conversation_id (+)

AND lt.lookup_type = lv.lookup_type

AND lv.language = userenv('LANG')

AND lt.view_application_id = lv.view_application_id

AND lv.view_application_id = 0

AND lt.lookup_type = 'ORA_SVC_MC_OBJECT_TYPE_CD'

AND lv.lookup_code = nvl(conv_refs.object_type_cd, 'ORA_MKL_LM_LEADS')

AND FROM_TZ(m.sent_date,DBTIMEZONE) < systimestamp

AND FROM_TZ(m.sent_date,DBTIMEZONE) > FROM_TZ(NVL(k.kpi_last_refreshed,SYSTIMESTAMP-365),DBTIMEZONE)

GROUP BY

k.kpi_id,

trunc(m.sent_date),

m.sender_party_id,

nvl2(conv_refs.object_type_cd, lv.meaning, 'Uncategorized'),

nvl(conv_refs.object_type_cd, 'Uncategorized')

UNION ALL

SELECT

kpi_id,

kpi_date,

credit_recipient_resource_id,

kpi_category_name,

kpi_category_cd,

kpi_value

FROM

zca_kpi_daily_values