ZCC_TB_CALL_HISTORY

Details

Schema: FUSION
Object owner: ZCC
Object type: TABLE
Tablespace: Default

Primary Key

Name	Columns
ZCC_TB_CALL_HISTORY_PK	TB_CALL_HISTORY_ID

Columns

Name	Datatype	Length	Precision	Not-null	Comments
TB_CALL_HISTORY_ID	NUMBER		18	Yes	Unique call identifier for the call
AGENT_PARTY_ID	NUMBER		18	Yes	Agent identifier
DIRECTION_CODE	VARCHAR2	1		Yes	Indicate the call is inbound or outbound.
ANI	VARCHAR2	64			ANI
DNIS	VARCHAR2	64			DNIS
INTERACTION_ID	NUMBER		18		FK to ZMM_INTER_INTERACTIONS
ANSWERED_FLAG	VARCHAR2	1		Yes	Indicate if call is answered or not. Y is answered. N is missed. Default value is N
CALL_COMPLETED_FLAG	VARCHAR2	1		Yes	indicate if call is completed.
CALL_START_TIME	TIMESTAMP			Yes	The date and time the call started.
CALL_END_TIME	TIMESTAMP				The date and time the call ends.
CALLER_ID	VARCHAR2	200			Caller id with which the call is associated. Default value is UNKNOWN.
CUSTOMER_ID	NUMBER		18		Id of the customer with which the call is associated. This information will be used when agents call back.
CONTACT_ID	NUMBER		18		Id of the contact with which the call is associated. This information will be used when agents call back.
RELATIONSHIP_ID	NUMBER		18		Id of relationship between customer and contact.
ASSOCIATED_OBJECT_UID	VARCHAR2	64			ID of the ZMM Object, from the Objects Metadata. It will hold consuming product table's information, and corresponding ObjectId is retrieved using Objects Metadata. This information will be used when agents call back.
ASSOCIATED_OBJECT_CODE	VARCHAR2	30			ID of the ZMM Object Type, from the Objects Metadata. It will hold consuming product table's information, and corresponding Object Type is retrieved using Objects Metadata. This information will be used when agents call back.
OBJECT_WEB_APP_CODE	VARCHAR2	30			Web application code of ZMM Object. This is required to create zmm interaction record. This information will be used when agents call back.
CREATED_BY	VARCHAR2	64		Yes	Who column: indicates the user who created the row.
CREATION_DATE	TIMESTAMP			Yes	Who column: indicates the date and time of the creation of the row.
LAST_UPDATED_BY	VARCHAR2	64		Yes	Who column: indicates the user who last updated the row.
LAST_UPDATE_DATE	TIMESTAMP			Yes	Who column: indicates the date and time of the last update of the row.
LAST_UPDATE_LOGIN	VARCHAR2	32			Who column: indicates the session login associated to the user who last updated the row.
OBJECT_VERSION_NUMBER	NUMBER		9	Yes	Used to implement optimistic locking. This number is incremented every time that the row is updated. The number is compared at the start and end of a transaction to detect whether another session has updated the row since it was queried.

Indexes

Index	Uniqueness	Tablespace	Columns
ZCC_TB_CALL_HISTORY_U1	Unique	Default	TB_CALL_HISTORY_ID