Provide Read-Only Access for Individual Users
Some users may need read-only access to Oracle CX Sales and Fusion Service applications. For example:
-
A service representative must replicate a user's transaction without saving any changes.
-
An auditor reviews application data for regulatory reasons but isn't authorized to change anything.
Read-only access is controlled by the Read Only Mode (FND_READ_ONLY_MODE) profile option. This topic describes how to set Read Only Mode to all Oracle CX applications for specific users.
Set the Read Only Mode Profile Option
To enable read-only mode for a user:
-
In the Setup and Maintenance work area, use the Manage Administrator Profile Values task.
-
In the Search section of the Manage Administrator Profile Values page, enter FND_READ_ONLY_MODE in the Profile Option Code field and click Search.
-
In the FND_READ_ONLY_MODE: Profile Values section of the page, click the New icon.
-
In the new row of the profile values table:
-
Set Profile Level to User.
-
In the User Name field, search for and select the user.
-
Set Profile Value to Enabled to activate read-only access for the selected user.
-
-
Click Save and Close.
When the user next signs in, a page banner reminds the user that read-only mode is in effect. The user can edit values in the application but can't update or save any changes they make.