Configure Field Service

To configure Field Service for the integration with Service Logistics, do the following:

1. Set up API Access in the Configuration - Application user interface.

2. Set up the unit of measures for the items that have inventory balances in the technician stocking locations. To do this:

   1. In Field Service, navigate to Configuration > Properties.

   2. Search for the property called UOM. Enter values for Unit of Measure and UOM Code.

3. Set up service activity codes for labor debrief.

   1. Navigate to Configuration > Properties.

   2. Search for property label labor_service_activity.

   3. Enter values for Service Activity and Service Activity Code. The service activity code must match the service activity code defined in Service Logistics.

4. Set up service activity codes for labor expense.

   1. Navigate to Configuration > Properties.

   2. Search for property label expense_service_activity.

   3. Enter values for Service Activity and Service Activity Code. The service activity code must match the service activity code defined in Service Logistics.

5. Set up service activity codes for parts used debrief.

   1. Navigate to Configuration > Properties.

   2. Search for property label part_service_activity_used.

   3. Enter values for Service Activity and Service Activity Code. The service activity code must match the service activity code defined in Service Logistics.

6. Set up service activity codes for parts returned debrief.

   1. Navigate to Configuration > Properties.

   2. Search for property label part_service_activity_returned.

   3. Enter values for Service Activity and Service Activity Code. The service activity code must match the service activity code defined in Service Logistics.

7. Set up labor items.

   1. Navigate to Configuration > Properties.

   2. Search for property label labor_item_number.

   3. Enter values for labor item. The labor item must match the item number defined in Product Information Management.

8. Set up expense items.

   1. Navigate to Configuration > Properties.

   2. Search for property label expense_item_number.

   3. Enter values for expense item. The expense item must match the item number defined in Product Information Management.