Configure Parts Search
To use automatic and interactive parts sourcing, you must configure the parts search program parameters and the interactive Parts Search page.
Configure the Parts Search Program and Parts Search Page: Service Logistics provides two lookups that will let you configure how the parts search program is executed.
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Navigate to the Service Logistics Lookups page and query:
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ORA_RCL_PART_SOURCING_CS
: Configure parts search for customer support (service request parts sales and parts exchange) -
ORA_RCL_PART_SOURCING_FS
: Configure parts search for field service
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Use the following information to configure the lookups:
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Lookup Code: Identifies the stocking location type or source type. Note that Replenish refers to inventory replenishment rules.
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Display Sequence: Decides the sequence or order in which the search is executed
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Enabled : Select which sourcing options will be used in automatic search and in the interactive Parts Search UI
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Here's some other information about the various search or sourcing options work.
Sourcing options available only for field service work orders:
Sourcing Option |
Details |
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Technician |
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Site Dedicated |
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Unmanned |
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Inventory Source |
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Sourcing options available for service requests and field service work orders:
Sourcing Option |
Details |
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Manned |
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Global Order Promising |
Select to use the GOP sourcing process. |