Audience and Scope

This guide outlines the implementation and configuration steps required to integrate Oracle Fusion Service Logistics and Oracle Field Service Cloud (OFSC) to create a value-added business process and user experience. The administrator must enter the documented configurations and install the documented files to create the integration.

Each implementation of Oracle Field Service Cloud and Oracle Fusion Service Logistics is unique, and leads to the implementation of application customizations that support unique business requirements. While the steps in this document describe how to connect a non-customized Oracle Field Service Cloud instance to a non-customized Oracle Fusion Service Logistics instance, they can be combined with customizations that have already been applied to each instance.

Note: With release 20A (11.13.20.01.0), "Oracle Engagement Cloud" is now known as Oracle CX Sales and Oracle Fusion Service. Existing Oracle Engagement Cloud users will retain access to Oracle CX Sales and Fusion Service features under their preexisting licensing agreements. Any new users created within your current Oracle Engagement Cloud license count will also retain the same access to Oracle CX Sales and Oracle Fusion Service. To obtain additional features or manage your subscription, refer to your Oracle Cloud Applications Console.This document describes features available to users under Oracle CX Sales, Oracle Fusion Service, and Oracle Engagement Cloud licensing agreements.