1. Integrating Service Logistics with Field Service
  2. Configure Oracle Integration

Configure Oracle Integration

Oracle Integration is used to sync Service Logistics field service technicians, stocking locations, inventory balances, and product catalog with Field Service. The following tasks must be performed to set up the secure integration between customer-specific instances:

  1. Create the Oracle Integration User.

  2. Import the Oracle Integration integration flows:

    1. Sign in to Oracle Integration.

    2. Navigate to Integrations, then Packages.

    3. Click the Import button.

    4. Select the file downloaded from the Marketplace.

  3. Specify connection URL and credentials for all Service Logistics connections.

  4. After all connections are defined, activate the Service Logistics integrations.

See the section Oracle Integration in Chapter 2 for a list of these connections and integrations.