1. Integrating Service Logistics with Field Service
  2. Configure Service Logistics

Configure Service Logistics

To configure Service Logistics for this integration, you must do the following:

  1. Create an integration user that uses the relevant privileges associated with the Field Service Administrator job role.

    Note: Although Service Logistics offers predefined job roles, you should create your own unique job roles and enable only the functionality that you plan to use.

  2. Complete the following Service Logistics Setup:

    • Set profile option Default Parent Resource Name to match the top node in the resource hierarchy in Oracle Field Service. Note that the Default Parent Resource Name is a text field that must exactly match the external name of the resource in Oracle Field Service. The Default Parent Resource Name must be set up in the Work Area lookup before it can be added to this profile.