Fusion Service
Use Fusion Service to access Service Logistics pages to order parts for service requests and service work orders.
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Parts tab on Service Request UI where users can start the sale, return, exchange, or repair of service parts.
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Parts region and tab on the Work Order UI where users can order parts for field service work orders.
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Button on Service Request Parts tab that opens the Depot Repair Workbench.
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Button on the Work Order UI that opens the Debrief and Charges UI.
Review the following setups.
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To open the Service Logistics UI from Fusion Service, you must opt in to the following:
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Sign in as a setup user and navigate to Setup and Maintenance.
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Select Service as functional area from the Setup drop-down list, and click Change Feature Opt In.
Click the Features (pencil icon) for Service. Click the Enable icon (pencil icon) for Service Logistics Parts Order.
Select Service Request Parts Order, Service Request Work Order Parts Order, and Service Work Order Charges and Estimates. Save and close.
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To order parts in Fusion Service, you must have the Manage Part Orders SVC_MANAGE_PART_ORDERS_PRIV privilege or the Parts region will be read-only in both the Service Request and Work Order pages.
- To see the Charges button on the Fusion Service Work Order UI, which opens the Manage Charges and Estimates page, you must have the Manage Work Order Debrief and Estimates SVC_MANAGE_WORK_ORDER_DEBRIEF_AND_ESTIMATES_PRIV privilege.
- To see the Post Charges button on the Manage Charges and Estimates page, which you access from the Fusion Service Work Order page, you must have the Post Charges for Service Logistics SVC_POST_CHARGES_PRIV privilege or the Post Charges with Rule Check for Service Logistics SVC_POST_CHARGES_RULE_CHECK_PRIV privilege. Without one of these privileges, you'll only see the Complete Debrief button.
For more information about opting in to installed base assets, see the Implementing Fusion Service guide.