Overview of Service Logistics

Service Logistics delivers field service capability and supply chain functionality enabling users to source and order parts for field service and parts only service, review debrief lines and submit charges for parts, labor, and expenses incurred.

Using the Service Logistics work area, you can order parts for service requests and work orders that are created in Oracle Fusion Service UIs. You can also order parts for third party service requests and work orders. You can set up various field stocking locations and manage the trunk stock of these stocking locations and the inventory of field service technicians. Service Logistics also offers depot repair functionality so that you can manage the repair and return of broken parts.

Service Logistics is part of Oracle Fusion Supply Chain Management Cloud and interacts with Oracle Fusion Service and other Supply Chain Management cloud products to support customer and field service and manage preventive maintenance work on customer-owned assets.

Dependencies on other SCM Cloud Products

Using Service Logistics, you can source and order customer replaceable and technician replaceable parts, and capture customer part returns. Service Logistics depends on data set up in various other Supply Chain Management products such as Oracle Fusion Inventory Management, Oracle Order Management Cloud Service, Oracle Fusion Pricing, Oracle Fusion Global Order Promising, Oracle Maintenance Cloud, Oracle Subscription Management Cloud, and Oracle Product Master Data Management to offer this functionality.

For information on the dependencies and the data that must be set up to use Service Logistics, see: Setting Up Related Products.

Interaction with Fusion Service

As a Fusion Service user, you can source and order service parts, and start part returns, exchanges and depot repair if your job role has the required Service Logistics, Inventory, and Order Management privileges. These are included in the predefined Fusion Service job roles.

For information on the roles and privileges required to enable this functionality, see the Fusion Service topic in the Related Oracle Cloud Products chapter.

Support for Third Party Service Requests and Work Orders

Using Service Logistics, you can create and manage part requirements for third party service requests and work orders. Field Service Administrators can also review the debrief information for third party work orders and submit charges to generate sales invoices.

Integration with Oracle Field Service Cloud

You can also choose to download and set up the integration of Service Logistics with Oracle Field Service, from the Customer Experience offering. This integration synchronizes field service technicians, their stocking locations, and corresponding inventory balances to Oracle Field Service. It allows field service technicians to search for, order, and receive parts from Supply Chain Cloud and upload parts, labor, and expense debrief transactions back to the Supply Chain Cloud for billing, costing, and updating inventory and the installed base asset configuration.

For information on setting up the integration of Service Logistics with Field Service, see the Integrating Service Logistics with Field Service guide.