Purpose and Scope

This guide helps you set up the data that you require to use Oracle Fusion Service Logistics.

Scope of This Guide

This guide covers the minimum set of tasks required to configure Oracle Fusion Service Logistics for your business requirements. You will learn how to:

  • Enable Service Logistics and create users.

  • Set up stocking locations.

  • Assign stocking locations to field service technicians.

  • Manage billing types.

  • Set up service activities.

  • Define return routing rules.

  • View and edit lookups.

  • Manage profile options.

  • Set up the Service Logistics parts search program.

  • Set up other Cloud products in order to order parts, create debrief, and post charges.

  • Set up depot repair and preventive maintenance of customer assets.

References and Help

This guide has references to other guides wherever required. Unless otherwise specified, you can access help from the Oracle Applications Help portal or from the Oracle Cloud Documentation Library.

For more information about the full implementation of the Service Logistics offering and implementing advanced features within the offering, see the Integrating Service Logistics with Field Service and the Using Service Logistics guides.

For more information about subscribing to an Oracle Cloud Service trial, see the Getting Started with Oracle Cloud guide.

Note: With release 20A (11.13.20.01.0), "Oracle Engagement Cloud" is now known as Oracle CX Sales and Oracle Fusion Service. Existing Oracle Engagement Cloud users will retain access to Oracle CX Sales and Fusion Service features under their preexisting licensing agreements. Any new users created within your current Oracle Engagement Cloud license count will also retain the same access to Oracle CX Sales and Oracle Fusion Service. To obtain additional features or manage your subscription, refer to your Oracle Cloud Applications Console. This document describes features available to users under Oracle CX Sales, Oracle Fusion Service, and Oracle Engagement Cloud licensing agreements.