What Do I Need to Set Up for Depot Repair?

To use the depot repair functionality in Service Logistics Cloud, you must ensure that your systems administrator has set up the following:

1. Set up an Inventory Organization for each repair depot. Depot repair organizations must be separate from the inventory organizations used to maintain internal assets. The inventory organization must also be enabled for maintenance activities.

2. Set up service activity codes (SAC) for depot repair using the following predefined business processes:

   • Depot Repair: Set up service activities for the labor and parts used during repair execution in Maintenance Cloud.

   • Depot Repair Logistics: Set up service activities to manage the depot repair return and shipment, that's when the customer asset is returned to the warehouse for repair and the repaired item is shipped back to the customer. Depot Repair Logistics SACs should be set up with a Zero Charge attribute as these lines are for the return and shipment of a customer-owned product or part.

   Note: See the Order Management section in Chapter 10 to set up a depot repair shipment sales order.
3. Add resource activities to your depot repair service activity codes. Service Logistics uses the resource activity captured in the work order resource transaction (for example, Depot Repair) to retrieve the required service activity code (for example, Depot_Labor_SAC). If you don't set up resource activities for depot repair, the labor service activity code is retrieved by default. In addition, no service charges will be created for nonlabor work order resource transactions.

4. Set up Service Logistics profile options to define values for:

   • the default service activity for parts issued to the depot repair order

   • default service activity for parts recovered

   These values are used when creating Service Logistics debrief and charges transactions after the technicians have created the debrief for the repair order in Maintenance Cloud.

5. Ensure that Return Routing Rules are created. If no Return Routing Rules are defined, a default return organization can be selected when a service request is created for the broken part.

6. Ensure that you've also set up:

   • Depot repair items (labor, parts, and expense) with Service Logistics billing types

   • Sales order line types (broken product RMA, ship repaired product, bill only)

   • Sales order DOO processes (broken product RMA, ship repaired product, bill only charges)

7. You can also set up work definitions to define the operations, resources (labor, tools) and parts required for the repair.

8. To include outside processing charges from the depot repair maintenance work order, set up the following:

   • Create a service activity code for outside processing against the Depot Repair business process.

     • Transaction category =Order

     • Order Line Type = Bill Only

     • Create Order = Yes

     • Enabled = Yes

   • For profile ORA_RCL_DEF_DEPOT_SAC_OSP, add this service activity as the default service activity code for the outside processing item delivered for repair work order.

   When service charges are created from the maintenance work order, the outside processing item will show up in the Parts tab of the Depot Repair Workbench. The charges are created as material debrief charges and the price for the same can be viewed in the Charges tab.

In complex depot repair and return logistics environments, the customer asset might be transferred across several locations before it's returned to the customer, for example from a local warehouse to a distribution center and then to the repair depot. The repaired product might also need to be transferred from the repair depot back to the local warehouse before it's shipped back to the customer. To manage such a multilocation and complex depot repair process, it's important that you set up the depot repair and return supply chain properly in Oracle SCM cloud. Check that your organization, subinventories, interorganization parameters, and ship methods are defined to execute transfer orders between your source and destination organization. Shipping methods must be set up in the Manage Carriers page and assigned to your source inventory organizations.