What's Return Routing?

When customers, field service technicians, and field parts stocking location administrators return defective parts, they must be transferred to the appropriate warehouse or repair location.

Excess parts in a field stocking location or a technician's trunk stock must also be returned to the best warehouse.

As a field service administrator, you can set up return routing rules to automatically decide the warehouse to which these parts must be returned. Routing rules are a combination of values such as zone or stocking location, item category, and item number that are applied to select a destination warehouse. These rules are used in the Add Part and Return Part windows of the Service Logistics application. In the next section, learn how to create return routing rules for your organization.