Cancel Parts Orders

When an order has been created for the part requirement, the order number appears in the requirement line. To cancel the order:

1. Select the item and click the Delete (X) button. This cancels the order. The part requirement line will still appear.

2. To remove the requirement line, click the delete button again.

Cancel Sales Orders

To cancel a sales order:

1. Open the service request with an existing sales order.

2. In the SR Details window, click Parts to view the part requirement lines created for that service request.

3. Select the part requirement line and click the Delete (X) button to cancel the associated sales order.

An Order Management web service is called to stop order fulfillment and cancel the sales order. If the sales order can't be canceled, you'll receive a message.

Cancel Transfer Orders

To cancel a transfer order:

1. Open the service request with an existing work order.

2. Click the Work Order tab and then click the work order reference number.

3. Click the Parts tab.

4. On the Work Order: Parts window, click the Delete (X) button to cancel the transfer order associated with the corresponding part requirement line.

A Supply Chain Orchestration web service stops the order fulfillment and cancels the transfer order. If the transfer order can't be canceled, you'll receive a message.