Features

Oracle Fusion Service Logistics is a cloud solution in the Oracle Fusion Supply Chain Management Cloud offering. It's designed to help you run business processes that connect service request and field service dispatch flows to the supply chain.

There are three main users of the Service Logistics application.

• A field service administrator uses Service Logistics to supervise field service activities, review debrief transactions, post charges, order service parts, and manage the spare parts inventory at various stocking locations.

• A field service technician uses Service Logistics to manage their trunk stock, review the work orders assigned to them, and to create, update, and post field service debrief. A field service technician might also be assigned the privilege to order parts for work orders assigned to them.

• A depot repair manager uses Service Logistics to manage depot repair work orders and related charges.

When you first implement Service Logistics, your system administrator must create users and assign them the required roles and privileges.

Here are a few things you can do using Service Logistics:

• Order parts for:

  • service requests and service work orders (this includes generic work orders, Oracle Field Service Cloud work orders, and standalone work orders)

  • third-party service requests and third-party work orders

  • field parts stocking locations

• Receive parts into different types of stocking locations or warehouses.

• Transfer parts to various stocking locations.

• Return defective and unused or excess parts to the central or regional warehouse.

• Manage the repair and return of broken parts.

• Manage preventive maintenance of customer assets.

• Estimate charges for work orders before a service is provided and send the cost estimates to customers.

• Review and adjust charges for labor, parts, and expenses incurred on the service.

• Start billing for work orders.

Service Logistics interacts closely with Oracle Fusion Service. You can order parts for work orders and service requests created in Fusion Service using the Service Logistics pages. Service Logistics users can access the Fusion Service pages such as the Service Request Details and Work Order pages from within the Service Logistics application. This gives easy access to field service technicians and administrators to edit and update service request and work order details. Service technicians can open the Service Logistics Depot Repair Workbench from their Fusion Service application and track the repair order details.

Service Logistics also has an integration with Oracle Field Service Cloud to provide enhanced field service and mobile field service capabilities. This integration synchronizes field service technicians, their stocking locations, and corresponding inventory balances to Oracle Field Service Cloud. Field service technicians can order and receive parts from Oracle Field Service Cloud using Service Logistics. The integration also pushes the debrief lines created by field service technicians to the Service Logistics user interface where field service administrators can review, edit, and post charges to create a sales invoice.