Receive Parts

Field service administrators can receive parts into a technician's trunk stock or field parts stocking locations to ensure that service parts are on hand to support field service operations.

You can receive:

• Single shipments or multiple shipments into the destination subinventory.

• Intransit shipments by searching for the shipment number or other search attributes.

If you're a field service technician, you can access this page to receive parts into your own trunk stock.

1. On the Receive Parts page, select the destination organization. You can select any inventory location set up in the Manage Stocking Locations page when querying inbound transfer orders.

   • If you're a field service administrator who's receiving parts into a technician's trunk stock, you must select the technician first. The default destination organization and usable subinventory within that organization are displayed for the selected technician.

   • If you're a field service technician, you can only select the organization and subinventory assigned to you.

2. To find all inbound transfer orders for a specific service work order or third-party work order, you can enter a number in the Work Order field.

3. If you don't want to receive the parts into the default subinventory of the technician, select an another destination subinventory.

4. Search for a specific inbound transfer order using the transfer order number or shipment number. To view a list of all transfer orders for the selected destination organization, search without entering these parameters.

5. Enter the quantity of the item that you want to receive. You can receive the entire shipment or a part of the shipment.

6. Click Receive Selected Lines.

7. You can navigate to the Manage Field Parts Inventory page to check the on-hand quantity of the parts received.