Search for Depot Repair Return Material Authorizations (RMAs)

You can use the Depot Repair search page to find RMAs.

Depot Repair Search

Prerequisite: To use the elastic search on the Depot Repair search page, you might need to confirm that the ESS job to create index definition and perform initial ingest to OSCS has been run with the following input parameter: fa-scm-depotsearch
Note: You only need to run this job once when you first set up and configure the environment.

The Depot Repair search page includes the:

  • Search bar

  • Filter Chips suggestions bar

  • Magnifying Glass icon

  • RMA Lines results table

These are described in the following table:

Depot Repair Search

Field Name

Description

Search bar

The search bar opens with filter chips, which you can add or delete depending on your search needs. The selectable filter chips include:

  • Debrief Status (LOV)

  • RMA Status (LOV)

  • Organization (LOV)

  • Requested Date (range)

By default, the search page lists lines that include transactions in the following statuses:

  • RMA Status: Received

  • Debrief Status: New

You can also enter free text, which will search the following RMA attributes:

  • RMA

  • Service Request

  • Item

  • Description

  • Customer

  • Organization

Because the application supports autocomplete and fuzzy logic, you can partially type your search terms.

The following attributes support autocomplete:

  • Item

  • Description

  • Customer

The following attributes support fuzzy logic:

  • Description

  • Customer

Filter Chips suggestions bar

The filter chips appear in the Search bar and provide suggestions for filtering your results set. For example, you might see a filter suggestion for a date range for the RMA’s requested date. You can select this filter chip to filter your results.

When you select one of the filter chips in the suggestions bar, it’s added to the Search bar and filters the results table.

Magnifying Glass icon

You can use the Magnifying Glass icon to filter your results based on predefined filter chips and their associated values. Specifically, the magnifying glass shows filter chips with preselected values. Some examples are:

  • RMA Status: Awaiting Billing

  • Debrief Status: New

  • Organization: RCL_M1

  • Requested Date: This quarter

RMA Lines results table

The RMA Lines results table lists the RMAs based on your search criteria and filters. You can also sort your results by selecting the arrows next to the column headers. When you first open the page, the RMAs are sorted by the RMA line number.

From the search results, you can navigate to the details pages. To view details:

  • Click an RMA Line Number link for the Depot Repair details page.
  • Click a Service Request link for Service Request details page.