What's Return Routing?

In field service supply chain:

• Defective parts returned by customers and field service technicians must be routed to the appropriate warehouse or repair location.

• Excess parts in field stocking locations must be returned to the proper inventory location.

You'll set up return routing rules to decides the correct inventory location or warehouse (destination subinventory) where the defective and excess parts will be shipped. Return routing rules are a combination of values such as zone or stocking location, item category, and item number that are applied to select a destination warehouse.

To set up the return routing rules for your business organization, see section Create and Manage Return Routing Rules in the Getting Started with Service Logistics Implementation guide.

If return routing rules aren't set up or can't be found, the destination subinventory is decided by the value of the profile option RCL_DEF_RETURN_ORGANIZATION.