Retrieve an instance of answerVersions

get

/services/rest/connect/latest/answerVersions/{id}

Request

Path Parameters

Response

Supported Media Types

Default Response

Body ()
A versioned instance of an answer. Customer questions and answers maintained in the Knowledge Base
Root Schema : answerVersions
Type: object
A versioned instance of an answer. Customer questions and answers maintained in the Knowledge Base
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Nested Schema : namedIDs-answerVersions-accessLevels
Type: object
Named ID that can be included in a list
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  • Minimum Value: 1
    Maximum Value: 9.223372036854776E18
    The numeric ID/value for the AccessLevel
  • Maximum Length: 255
    The name for this AccessLevel
Nested Schema : answers
Type: object
Customer questions and answers maintained in the Knowledge Base
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Nested Schema : namedIDs-answerVersions-answerType
Type: object
An ID which has an associated name string. These IDs can be set by either value or name. If the name cannot uniquely determine the value, an error is generated.
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Nested Schema : answerVersions-assignedTo
Type: object
Bundle of staff account and staff group.
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Nested Schema : answerVersions-banner
Type: object
Banner display flags
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Nested Schema : serviceCategories
Type: object
Hierarchical service category
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Nested Schema : answerVersions-commonAttachments
Type: object
File attachment that includes fields specific to attachments shared by sibling answers
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  • Maximum Length: 128
    Pattern: ^[a-zA-Z-]+/[-a-zA-Z0-9.+_*]+$
    MIME content type for file contents (e.g. text/plain, audio/mp3, image/jpg)
  • Date and time when file was associated with object. Read-only
  • Data contained within the file. Only Base64 encoded data allowed. MaxBytes constraint specifies decoded data length supported.
  • Disables display of file attachment when associated answer is viewed. If the Private flag is not set, this flag hides the attachment.
  • Maximum Length: 100
    Pattern: ^[^ \/:*?"<>|]*$
    Name to be used for file when it is saved to disk
  • Minimum Value: 1
    Maximum Value: 9.223372036854776E18
    Primary key identifier. This is the key for the list entry.
  • answerVersions-commonAttachments-names
    Strings that are language-specific, allowing localization of fields. Like the Label class, but the label text cannot be empty or null. Labels will be assembled in a list that is associated with one particular text field
  • Disallows display of the file attachment to end-users
  • Minimum Value: 1
    Maximum Value: 2147483647
    Length of file data in bytes. Read-only
  • Last updated date and time. Read-only
  • Maximum Length: 1333
    A URL to this file
Nested Schema : answerVersions-fileAttachments
Type: object
File attachment that includes fields specific to answers
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  • Maximum Length: 128
    Pattern: ^[a-zA-Z-]+/[-a-zA-Z0-9.+_*]+$
    MIME content type for file contents (e.g. text/plain, audio/mp3, image/jpg)
  • Date and time when file was associated with object. Read-only
  • Data contained within the file. Only Base64 encoded data allowed. MaxBytes constraint specifies decoded data length supported.
  • Maximum Length: 1333
    Text describing file contents
  • Disables display of file attachment when associated answer is viewed. If the Private flag is not set, this flag hides the attachment.
  • Maximum Length: 100
    Pattern: ^[^ \/:*?"<>|]*$
    Name to be used for file when it is saved to disk
  • HTML form that can be used for file attachments upload
  • Minimum Value: 1
    Maximum Value: 9.223372036854776E18
    Primary key identifier. This is the key for the list entry.
  • Causes the file attachment's contents to be included in keyword indexing of the answer
  • Maximum Length: 40
    Pattern: ^[^ ]*$
    Short display name
  • Disallows display of the file attachment to end-users
  • Minimum Value: 1
    Maximum Value: 2147483647
    Length of file data in bytes. Read-only
  • Last updated date and time. Read-only
  • Maximum Length: 1333
    A URL to this file
Nested Schema : namedIDs-answerVersions-guidedAssistance
Type: object
An ID which has an associated name string. These IDs can be set by either value or name. If the name cannot uniquely determine the value, an error is generated.
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Nested Schema : namedIDs-answerVersions-language
Type: object
An ID which has an associated name string. These IDs can be set by either value or name. If the name cannot uniquely determine the value, an error is generated.
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Nested Schema : answerVersions-notes
Type: object
Note text associated with objects in the system like contacts and organizations
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Nested Schema : namedIDs-answerVersions-positionInList
Type: object
An ID which has an associated name string. These IDs can be set by either value or name. If the name cannot uniquely determine the value, an error is generated.
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Nested Schema : serviceProducts
Type: object
Hierarchical service product
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Nested Schema : answerVersions-relatedAnswers
Type: object
Links an answer to related answers
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Nested Schema : answerVersions-statusWithType
Type: object
Status of an object with its associated status type
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Nested Schema : accounts
Type: object
An account generated for a staff member in the system. Staff accounts are used by CSRs, sales agents, site administrators, etc.
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Nested Schema : answerVersions-versionDetail
Type: object
Version Draft Note
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Nested Schema : namedIDs-answers-accessLevels
Type: object
Named ID that can be included in a list
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  • Minimum Value: 1
    Maximum Value: 9.223372036854776E18
    The numeric ID/value for the AccessLevel
  • Maximum Length: 255
    The name for this AccessLevel
Nested Schema : namedIDs-answerTypes
Type: object
The AnswerType of an Answer
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Nested Schema : answers-assignedTo
Type: object
Bundle of staff account and staff group.
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Nested Schema : answers-banner
Type: object
Banner display flags
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Nested Schema : answers-commonAttachments
Type: object
File attachment that includes fields specific to attachments shared by sibling answers
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  • Maximum Length: 128
    Pattern: ^[a-zA-Z-]+/[-a-zA-Z0-9.+_*]+$
    MIME content type for file contents (e.g. text/plain, audio/mp3, image/jpg)
  • Date and time when file was associated with object. Read-only
  • Data contained within the file. Only Base64 encoded data allowed. MaxBytes constraint specifies decoded data length supported.
  • Disables display of file attachment when associated answer is viewed. If the Private flag is not set, this flag hides the attachment.
  • Maximum Length: 100
    Pattern: ^[^ \/:*?"<>|]*$
    Name to be used for file when it is saved to disk
  • Minimum Value: 1
    Maximum Value: 9.223372036854776E18
    Primary key identifier. This is the key for the list entry.
  • answers-commonAttachments-names
    Strings that are language-specific, allowing localization of fields. Like the Label class, but the label text cannot be empty or null. Labels will be assembled in a list that is associated with one particular text field
  • Disallows display of the file attachment to end-users
  • Minimum Value: 1
    Maximum Value: 2147483647
    Length of file data in bytes. Read-only
  • Last updated date and time. Read-only
  • Maximum Length: 1333
    A URL to this file
Nested Schema : answers-fileAttachments
Type: object
File attachment that includes fields specific to answers
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  • Maximum Length: 128
    Pattern: ^[a-zA-Z-]+/[-a-zA-Z0-9.+_*]+$
    MIME content type for file contents (e.g. text/plain, audio/mp3, image/jpg)
  • Date and time when file was associated with object. Read-only
  • Data contained within the file. Only Base64 encoded data allowed. MaxBytes constraint specifies decoded data length supported.
  • Maximum Length: 1333
    Text describing file contents
  • Disables display of file attachment when associated answer is viewed. If the Private flag is not set, this flag hides the attachment.
  • Maximum Length: 100
    Pattern: ^[^ \/:*?"<>|]*$
    Name to be used for file when it is saved to disk
  • HTML form that can be used for file attachments upload
  • Minimum Value: 1
    Maximum Value: 9.223372036854776E18
    Primary key identifier. This is the key for the list entry.
  • Causes the file attachment's contents to be included in keyword indexing of the answer
  • Maximum Length: 40
    Pattern: ^[^ ]*$
    Short display name
  • Disallows display of the file attachment to end-users
  • Minimum Value: 1
    Maximum Value: 2147483647
    Length of file data in bytes. Read-only
  • Last updated date and time. Read-only
  • Maximum Length: 1333
    A URL to this file
Nested Schema : namedIDs-answers-guidedAssistance
Type: object
An ID which has an associated name string. These IDs can be set by either value or name. If the name cannot uniquely determine the value, an error is generated.
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Nested Schema : namedIDs-answers-language
Type: object
An ID which has an associated name string. These IDs can be set by either value or name. If the name cannot uniquely determine the value, an error is generated.
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Nested Schema : answers-notes
Type: object
Note text associated with objects in the system like contacts and organizations
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Nested Schema : namedIDs-answers-positionInList
Type: object
An ID which has an associated name string. These IDs can be set by either value or name. If the name cannot uniquely determine the value, an error is generated.
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Nested Schema : answers-relatedAnswers
Type: object
Links an answer to related answers
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Nested Schema : answers-statusWithType
Type: object
Status of an object with its associated status type
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Nested Schema : answers-versionDetail
Type: object
Version Draft Note
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Nested Schema : namedIDs-answers-assignedTo-staffGroup
Type: object
An ID which has an associated name string. These IDs can be set by either value or name. If the name cannot uniquely determine the value, an error is generated.
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Nested Schema : namedIDs-answers-banner-importanceFlag
Type: object
An ID which has an associated name string. These IDs can be set by either value or name. If the name cannot uniquely determine the value, an error is generated.
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Nested Schema : answers-commonAttachments-names
Type: object
Strings that are language-specific, allowing localization of fields. Like the Label class, but the label text cannot be empty or null. Labels will be assembled in a list that is associated with one particular text field
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Nested Schema : namedIDs-answers-commonAttachments-names-language
Type: object
An ID which has an associated name string. These IDs can be set by either value or name. If the name cannot uniquely determine the value, an error is generated.
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Nested Schema : namedIDs-answers-notes-channel
Type: object
An ID which has an associated name string. These IDs can be set by either value or name. If the name cannot uniquely determine the value, an error is generated.
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Nested Schema : namedIDs-answers-statusWithType-status
Type: object
An ID which has an associated name string. These IDs can be set by either value or name. If the name cannot uniquely determine the value, an error is generated.
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Nested Schema : namedIDs-answers-statusWithType-statusType
Type: object
An ID which has an associated name string. These IDs can be set by either value or name. If the name cannot uniquely determine the value, an error is generated.
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Nested Schema : namedIDs-answers-versionDetail-state
Type: object
An ID which has an associated name string. These IDs can be set by either value or name. If the name cannot uniquely determine the value, an error is generated.
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Nested Schema : namedIDs-answerVersions-assignedTo-staffGroup
Type: object
An ID which has an associated name string. These IDs can be set by either value or name. If the name cannot uniquely determine the value, an error is generated.
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Nested Schema : namedIDs-answerVersions-banner-importanceFlag
Type: object
An ID which has an associated name string. These IDs can be set by either value or name. If the name cannot uniquely determine the value, an error is generated.
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Nested Schema : namedIDs-serviceCategories-adminVisibleInterfaces
Type: object
Named ID that can be included in a list
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  • Minimum Value: 1
    Maximum Value: 9.223372036854776E18
    ID value. This is the key for the list entry.
  • Maximum Length: 255
    Name used to lookup this object
Nested Schema : serviceCategories-descriptions
Type: object
String that is language-specific, allowing localization. Labels will be assembled in a list that is associated with one particular text field.
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Nested Schema : namedIDs-serviceCategories-endUserVisibleInterfaces
Type: object
Named ID that can be included in a list
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  • Minimum Value: 1
    Maximum Value: 9.223372036854776E18
    ID value. This is the key for the list entry.
  • Maximum Length: 255
    Name used to lookup this object
Nested Schema : serviceCategories-names
Type: object
Strings that are language-specific, allowing localization of fields. Like the Label class, but the label text cannot be empty or null. Labels will be assembled in a list that is associated with one particular text field
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Nested Schema : namedIDs-serviceCategories-descriptions-language
Type: object
An ID which has an associated name string. These IDs can be set by either value or name. If the name cannot uniquely determine the value, an error is generated.
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Nested Schema : namedIDs-serviceCategories-names-language
Type: object
An ID which has an associated name string. These IDs can be set by either value or name. If the name cannot uniquely determine the value, an error is generated.
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Nested Schema : answerVersions-commonAttachments-names
Type: object
Strings that are language-specific, allowing localization of fields. Like the Label class, but the label text cannot be empty or null. Labels will be assembled in a list that is associated with one particular text field
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Nested Schema : namedIDs-answerVersions-commonAttachments-names-language
Type: object
An ID which has an associated name string. These IDs can be set by either value or name. If the name cannot uniquely determine the value, an error is generated.
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Nested Schema : namedIDs-answerVersions-notes-channel
Type: object
An ID which has an associated name string. These IDs can be set by either value or name. If the name cannot uniquely determine the value, an error is generated.
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Nested Schema : namedIDs-serviceProducts-adminVisibleInterfaces
Type: object
Named ID that can be included in a list
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  • Minimum Value: 1
    Maximum Value: 9.223372036854776E18
    ID value. This is the key for the list entry.
  • Maximum Length: 255
    Name used to lookup this object
Nested Schema : serviceProducts-descriptions
Type: object
String that is language-specific, allowing localization. Labels will be assembled in a list that is associated with one particular text field.
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Nested Schema : namedIDs-serviceProducts-endUserVisibleInterfaces
Type: object
Named ID that can be included in a list
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  • Minimum Value: 1
    Maximum Value: 9.223372036854776E18
    ID value. This is the key for the list entry.
  • Maximum Length: 255
    Name used to lookup this object
Nested Schema : serviceProducts-names
Type: object
Strings that are language-specific, allowing localization of fields. Like the Label class, but the label text cannot be empty or null. Labels will be assembled in a list that is associated with one particular text field
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Nested Schema : namedIDs-serviceProducts-descriptions-language
Type: object
An ID which has an associated name string. These IDs can be set by either value or name. If the name cannot uniquely determine the value, an error is generated.
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Nested Schema : serviceDispositions
Type: object
Hierarchical service disposition
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Nested Schema : namedIDs-serviceDispositions-adminVisibleInterfaces
Type: object
Named ID that can be included in a list
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  • Minimum Value: 1
    Maximum Value: 9.223372036854776E18
    ID value. This is the key for the list entry.
  • Maximum Length: 255
    Name used to lookup this object
Nested Schema : serviceDispositions-descriptions
Type: object
String that is language-specific, allowing localization. Labels will be assembled in a list that is associated with one particular text field.
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Nested Schema : serviceDispositions-names
Type: object
Strings that are language-specific, allowing localization of fields. Like the Label class, but the label text cannot be empty or null. Labels will be assembled in a list that is associated with one particular text field
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Nested Schema : namedIDs-serviceDispositions-descriptions-language
Type: object
An ID which has an associated name string. These IDs can be set by either value or name. If the name cannot uniquely determine the value, an error is generated.
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Nested Schema : namedIDs-serviceDispositions-names-language
Type: object
An ID which has an associated name string. These IDs can be set by either value or name. If the name cannot uniquely determine the value, an error is generated.
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Nested Schema : namedIDs-serviceProducts-names-language
Type: object
An ID which has an associated name string. These IDs can be set by either value or name. If the name cannot uniquely determine the value, an error is generated.
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Nested Schema : namedIDs-answerVersions-statusWithType-status
Type: object
An ID which has an associated name string. These IDs can be set by either value or name. If the name cannot uniquely determine the value, an error is generated.
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Nested Schema : namedIDs-answerVersions-statusWithType-statusType
Type: object
An ID which has an associated name string. These IDs can be set by either value or name. If the name cannot uniquely determine the value, an error is generated.
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Nested Schema : accounts-attributes
Type: object
Group of flags which enable certain features or special behaviors on an Account
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  • Temporarily locks the staff account. You might choose to do this if, for example, a staff member takes a leave of absence. This will also be set automatically if a staff member has exceeded the number of invalid logins or has an expired password.
  • Enables the staff account to modify the email signature.
  • Forces the staff member to change her password the next time she logs in. Note: This flag remains true until the staff member changes her password.
  • Flag that indicates if the staff account is considered an infrequent user seat, as opposed to a full seat.
  • Disables password expiration. This will override any system-wide password expiration configurations.
  • Permanently disables the staff account (for example, when a staff member leaves your organization). Note: The staff account will continue to appear in the tree of the Staff Accounts management console if the Show Disabled setting is on, but you will not be able to clear the Permanently Disable check box if you edit the account. You can reuse the login name of a permanently disabled staff account for a different staff account.
  • Prevents the staff account from being assigned to incidents, answers, opportunities, and tasks
  • Prevents the staff account from being included in the list for filters in reports
  • Flag indicating if the account is a Virtual Account. Read-only
Nested Schema : countries
Type: object
Represents a country object defined in the system.
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  • Maximum Length: 3
    Pattern: ^[A-Z]{2,3}$
    The two or three character abbreviation for this country.
  • Creation date and time. Read-only
  • Minimum Value: 1
    Maximum Value: 2147483647
    The position of the country in the Countries/Provinces tree and drop-down menu.
  • Minimum Value: 1
    Maximum Value: 9.223372036854776E18
    Primary key identifier
  • Maximum Length: 2
    Pattern: ^[A-Z]{2}$
    The ISO 3166 country code.
  • Maximum Length: 255
    Name used to lookup this object
  • Maximum Length: 80
    Name of the Country in the current interface's language. Read-only.
  • countries-names
    Strings that are language-specific, allowing localization of fields. Like the Label class, but the label text cannot be empty or null. Labels will be assembled in a list that is associated with one particular text field
  • Maximum Length: 10
    Pattern: ^[][+0-9a-zA-Z[:blank:].,()#-/]*$
    used by the Click-to-Dial feature."
  • Maximum Length: 80
    Pattern: ^(([U|L|M][#|A|L|C])|(F.))+$
    A string of twice as many characters as found in the phone number. Two (2) characters are needed to represent every digit or character in the phone number. The first character of the mask describes the target character and the second constrains its type.
  • Maximum Length: 20
    Pattern: ^(([U|L|M][#|A|L|C])|(F.))+$
    A string of twice as many characters as found in the postal code (target). Two (2) characters are needed to represent every digit or character in the postal code. The first character of the mask describes the target character and the second constrains its type.
  • countries-provinces
    Contains information about the provinces in the Countries/Provinces customizable menu.
  • Last updated date and time. Read-only
Nested Schema : namedIDs-accounts-emailNotification
Type: object
An ID which has an associated name string. These IDs can be set by either value or name. If the name cannot uniquely determine the value, an error is generated.
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Nested Schema : accounts-emails
Type: object
Email address and associated information
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  • Maximum Length: 80
    Pattern: ^((([-_!#$%&'*+/=?^~`{|}\w]+(\.[.]?[-_!#$%&'*+/=?^~`{|}\w]+)*)|("[^"]+"))@[0-9A-Za-z]+([\-]+[0-9A-Za-z]+)*(\.[0-9A-Za-z]+([\-]+[0-9A-Za-z]+)*)+[; ]*)$
    Email address string
  • namedIDs-accounts-emails-addressType
    An ID which has an associated name string. These IDs can be set by either value or name. If the name cannot uniquely determine the value, an error is generated.
  • Maximum Length: 1333
    Pattern: ^( | )*[-]+BEGIN CERTIFICATE[-]+[0-9a-zA-Z+/= ]*[-]+END CERTIFICATE[-]+( | )*$
    Associated public email certificate, used to encrypt outgoing email.
  • Disables the email address
Nested Schema : accounts-name
Type: object
A person's first and last name where both are required
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  • Maximum Length: 80
    Pattern: ^[^ ]*$
    Given or first name
  • Maximum Length: 80
    Pattern: ^[^ ]*$
    Surname or last name
Nested Schema : accounts-nameFurigana
Type: object
A person's first and last name
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Nested Schema : accounts-phones
Type: object
A phone number and its ancillary data
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  • Maximum Length: 40
    Pattern: ^[][+0-9a-zA-Z[:blank:].,()#-/]*$
    Free-form phone number
  • namedIDs-accounts-phones-phoneType
    An ID which has an associated name string. These IDs can be set by either value or name. If the name cannot uniquely determine the value, an error is generated.
  • Maximum Length: 40
    Automatically populated with the numerical data from the Number; i.e. if Number contained "1 (406) 522-4200", this field would contain "14065224200". Read-only
Nested Schema : namedIDs-accounts-profile
Type: object
An ID which has an associated name string. These IDs can be set by either value or name. If the name cannot uniquely determine the value, an error is generated.
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Nested Schema : accounts-salesSettings
Type: object
Sales related information for the account
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Nested Schema : accounts-serviceSettings
Type: object
Service related information for the account
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  • Minimum Value: 1
    Maximum Value: 65535
    Port number on which to listen for screen pop alerts destined for the staff account. Used in Citrix and Terminal Services environments where there are multiple agents logged in to different sessions on the same machine.
Nested Schema : namedIDs-accounts-staffGroup
Type: object
An ID which has an associated name string. These IDs can be set by either value or name. If the name cannot uniquely determine the value, an error is generated.
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Nested Schema : countries-names
Type: object
Strings that are language-specific, allowing localization of fields. Like the Label class, but the label text cannot be empty or null. Labels will be assembled in a list that is associated with one particular text field
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Nested Schema : countries-provinces
Type: object
Contains information about the provinces in the Countries/Provinces customizable menu.
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  • Minimum Value: 1
    Maximum Value: 32767
    Display position relative to other provinces associated with the same country.
  • Minimum Value: 1
    Maximum Value: 9.223372036854776E18
    The Province ID.
  • Maximum Length: 255
    The name of the province in the current interface's language. Read-only.
  • countries-provinces-names
    Strings that are language-specific, allowing localization of fields. Like the Label class, but the label text cannot be empty or null. Labels will be assembled in a list that is associated with one particular text field
Nested Schema : namedIDs-countries-names-language
Type: object
An ID which has an associated name string. These IDs can be set by either value or name. If the name cannot uniquely determine the value, an error is generated.
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Nested Schema : countries-provinces-names
Type: object
Strings that are language-specific, allowing localization of fields. Like the Label class, but the label text cannot be empty or null. Labels will be assembled in a list that is associated with one particular text field
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Nested Schema : namedIDs-countries-provinces-names-language
Type: object
An ID which has an associated name string. These IDs can be set by either value or name. If the name cannot uniquely determine the value, an error is generated.
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Nested Schema : namedIDs-accounts-emails-addressType
Type: object
An ID which has an associated name string. These IDs can be set by either value or name. If the name cannot uniquely determine the value, an error is generated.
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Nested Schema : namedIDs-accounts-phones-phoneType
Type: object
An ID which has an associated name string. These IDs can be set by either value or name. If the name cannot uniquely determine the value, an error is generated.
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Nested Schema : namedIDs-accounts-salesSettings-defaultCurrency
Type: object
An ID which has an associated name string. These IDs can be set by either value or name. If the name cannot uniquely determine the value, an error is generated.
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Nested Schema : salesTerritories
Type: object
A specific geographical sales region
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Nested Schema : namedIDs-salesTerritories-adminVisibleInterfaces
Type: object
Named ID that can be included in a list
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  • Minimum Value: 1
    Maximum Value: 9.223372036854776E18
    ID value. This is the key for the list entry.
  • Maximum Length: 255
    Name used to lookup this object
Nested Schema : salesTerritories-names
Type: object
Strings that are language-specific, allowing localization of fields. Like the Label class, but the label text cannot be empty or null. Labels will be assembled in a list that is associated with one particular text field
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Nested Schema : namedIDs-salesTerritories-names-language
Type: object
An ID which has an associated name string. These IDs can be set by either value or name. If the name cannot uniquely determine the value, an error is generated.
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Nested Schema : namedIDs-answerVersions-versionDetail-state
Type: object
An ID which has an associated name string. These IDs can be set by either value or name. If the name cannot uniquely determine the value, an error is generated.
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