Contents
- Title and Copyright Information
- Preface
- 1 Configuration Overview
- 2 Configuring Knowledge Advanced within Service Cloud
- Defining and Associating Knowledge Advanced and Service Cloud Objects
- Associating Knowledge Advanced Objects with Service Cloud Interfaces
- Creating Knowledge Advanced Views
- Associating Views and Locales with Interfaces
- How to Define Knowledge Advanced Navigation Sets
- Creating a Knowledge Advanced Author Profile
- Creating the Knowledge Advanced Author User
- Defining Knowledge Advanced Console Roles
- 3 Configuring Knowledge Advanced Features
- 4 Configuring Knowledge Advanced for End Users
- 5 Configuring Search for Knowledge Advanced
- Configuring Intelligent Search
- Accessing Search Configuration Settings
- Configuring Spell Checking
- Configuring the Maximum Number of Search Results
- Enabling Search Highlighting
- Configuring the Industry Dictionary
- About Automatic Product Concept Creation
- Configuring Automatic Product Concepts
- About Automatic Content Classification
- Configuring Automatic Content Classification
- About Modifying or Deleting Products
- 6 Implementing Content Collections
- 7 Enabling Knowledge Advanced on Customer Portal
- Accessing the Knowledge Advanced Customer Portal Files
- Enabling Knowledge Advanced on Customer Portal
- Prerequisites to Enable Knowledge Advanced on Customer Portal
- Updating Customer Portal Files
- Modify Templates
- Replace or Add the Standard Browse Page
- Replace or Add the Mobile Browse Page
- Enable Standard SmartAssistant
- Enable Mobile SmartAssistant
- Replace the Standard Home Page Search View
- Replace the Mobile Home Page Search
- Modify the Overview Page
- Add Recent Searches and Spell Check to Standard Search
- Add Recent Searches and Spell Check to Mobile Search
- Modifying the Standard Answer Page
- Replace or Add the Mobile Answer Page
- Add Administrator View for Agent Desktop
- Add Administrator View for Customer Portal
- Modify Chat Search Pop-Up
- Replace Notifications Manager
- Modify the Profile Page
- Modify the Mobile Profile Page
- Suppress Smart Assistant Pre-Filters
- Extend the Email Article Link to Anonymous Users
- About Configuring Syndication Widget Attributes
- Configuring the Knowledge Advanced Syndication Widget in a Web Page
- Update Widgets
- Change the Answer List to List View
- How to Add Oracle Knowledge to Your Company’s Web Site
- Add Recommended Content to Answers
- Add the Recently Viewed Widget
- Adding the Related Answers Widget
- Displaying Answers for All Products and Categories
- Configuring Search Results Facets
- Configuring Searches to Pre-Filter by Product or Category
- Configuring a Product or Category Landing Page
- Configuring Article Attributes
- Disabling Search by Document ID
- Enabling Communities for Knowledge Advanced Users
- 8 Configuring Agent Desktop
- Configuration Overview
- Adding the Knowledge Advanced Button
- Filtering Incident Search Results by Agents’ Roles
- Configuring Searches to Filter by Product or Category
- Displaying Incident References
- Configuring Search Results to Filter by Users Locales
- Enabling Embedded Links Display within Agent Desktop
- Configuring Attributes in the Article Details Display