Contents
- Title and Copyright Information
- Preface
- 1 Authoring Content
- 2 Performing and Managing Tasks
- 3 Working with Feedback
- 4 Using Knowledge Advanced in Agent Desktop
- About Knowledge Advanced in Agent Desktop
- About Adding Knowledge Advanced to Agent Desktop
- Prerequisites to Configuring Knowledge Advanced on Agent Desktop
- About the Knowledge Window
- Adding the Knowledge Window
- Adding the Knowledge Advanced Button
- About Documents
- Displaying Incident References
- Changing Search Filtering to Product or Category
- Limiting Document Search Results to Agents’ Roles
- Managing Subscriptions to Answers
- Sending a link to an article by email
- Using Keyboard Shortcuts to Access Knowledge Features