8Interface Management

Add an Interface

You can add interface to a Oracle Service Cloud site.

  1. From the Configuration Assistant home page, click the Service site to which you want to add an interface.

  2. In the Site Details page, click Interfaces tile. The Interfaces page appears.

  3. Click Create Interface.

    The Create Interface window opens.
  4. In the Create Interface window, provide the following information:

    Table Create Interface Settings

    Field Description

    Interface name

    Enter the name of the interface. This field accepts alphanumeric characters but cannot contain spaces. The name also cannot start or end with an underscore.

    URL

    Enter the URL of the virtual host (vhost) for your site.

    Language

    See Select the language you want this interface to use. For a list of available languages, see Answer ID 318 on the Oracle Service Cloud support site.

    Timezone

    Select the time zone you want this interface.

    Look and Feel Form

    Select the formatting style you want applied to the user interface.

  5. Click Create.

    If successful, a message confirms that your request to add an interface has been submitted.
  6. Click OK.

    The new interface appears at the bottom of the list on the Interfaces page but the navigation and menu controls are disabled while the creation is still in progress.

    Once the process completes, you may need to click Refresh List to update the list of interfaces that displays on the page. When complete, you’ll see the following information:

    This image denotes the list of interfaces.

Edit an Interface

You can edit an interface of a Service.

  1. From the Configuration Assistant home page, click the Service site to which you want to edit an interface.

    The Site Details page opens.
  2. From the Site Details page, click the menu icon next to the Customer Portal URL label and select Edit.

    The Edit Interface window opens.
    Complete the following field information:

    Table Edit Interface Settings

    Field Description

    Interface name

    This is a read-only field when editing an interface.

    URL

    Type the URL of the virtual host (vhost) for your site.

    Language

    This is a read-only field when editing an interface. For a list of available languages, see Answer ID 318 on the Oracle Service Cloud support site.

    Timezone

    Select the time zone you want for this interface.

    Look and Feel Form

    This read-only section lists the products and components available in Oracle Service Cloud. The check boxes selected are the products and components that are enabled on your interface
    Note: To purchase additional products or components, contact your Oracle account manager.
  3. Click Save.

    Once the process completes, you may need to click Refresh List to update the list of interfaces that displays on the page.