1. Using Account and Contact Enrichment by Dun & Bradstreet
  2. Troubleshoot Rejected or Failed Match Export Jobs

Troubleshoot Rejected or Failed Match Export Jobs

The following log file shows a match export log with both FAILED and REJECTED status:

log file

The Record Sequence column indicates what row in your file must be corrected. The records start from row number 2 in the input file (because row number 1 holds the column headers). You must add one to the sequence to locate the source of the problem in the input file.

In the following example:

  • The records that were REJECTED are those that are missing the PartyId values. PartyID is the company ID provided by CX Sales. If someone mistakenly deleted the value, then the record is rejected.

  • The records that were FAILED are those where DaaS couldn't find a match among the company records provided by D&B. In other words, a match of the company does not exist in DaaS. For a company to match, the company name and city must match.

log file