Known Issues for Account and Contact Enrichment
Learn about the issues you may encounter when using Account and Contact Enrichment by D&B and how to work around them.
Topics:
Sync Data — Sync fails with CXCompanyExport mapping
Synchronization using a CXCompanyExport mapping fails with DCS-2 unexpected error.
Oracle Reference: 32895393
Sync Data — Sync adds character to Cleansed Industry field
After an account is synchronized, the Cleansed Industry field shows an irrelevant character (dollar sign) between the industry name and the industry code.
Oracle Reference: 32875658
Exports — Missing SIC and NAICS industry metadata
Export files from DaaS enrichments are missing SIC and NAICS industry metadata. Export files contain industry values, but do not contain information about which industry is the primary industry, the secondary industry, the tertiary industry, and so on.
Oracle Reference: 32867518
CX Sales — Exporting contacts from the Accounts page in DaaS defaults to old mapping
When exporting contacts from the Accounts page in DaaS, the mapping required for Import Management is not selected by default.
Workaround: When you select to export contacts from DaaS, change the mapping to CXContactExport.
Subscriptions — Domain names can’t include special characters
DaaS doesn’t allow subscriptions to be created with a domain name that contains special characters (such as a hyphen). For example, the domain nameabc-test.com
won’t work.
Supported Browsers
DaaS supports the following minimum requirements for web browsers:
Web Browser | Version |
---|---|
Microsoft Internet Explorer | 11 and later |
Google Chrome | 29 and later |
Mozilla Firefox | 24 and later |
Apple Safari | 7 and later |
Note:
If you’re exporting records to Oracle Eloqua Marketing Cloud, see their documentation for supported browsers.Documentation Accessibility
For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc
.
Access to Oracle Support
Oracle customers that have purchased support have access to electronic support through My Oracle Support. For information, visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=info
or visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs
if you are hearing impaired.
Oracle Cloud Known Issues for Account and Contact Enrichment, Release 21.2.3
E54890-46
June 2021
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