10Social Mobile (Legacy)

Oracle Social Cloud Mobile FAQ

Thanks for downloading the Oracle Social Cloud Mobile application.

Note: The documentation in this chapter describes legacy product features that are supported only for existing customers. The product features described in this chapter aren't available to new customers.

This application covers a lot of the same functionality that you use every day in the web version of the Oracle Social Cloud Platform, so in the following topics we'll be answering some FAQs. We'll link to the Publish and Engage topics in the main Oracle Social Cloud help at the end of this topic.

Let's get started.

    What social networks can the application work with?

    You can publish and engage with messages from all the same social networks in the application as you can on the web version of the Oracle Social Cloud platform.

    You have access to all the channels you have in the web version, depending on which bundle you're in.

      How do I change my bundle?

      When you first log in to the application, you'll be taken to the Bundles section in Settings, where you'll select your bundle.

      The application pulls in all the bundles on your account, so you select exactly the one you want to use.

      If you want to use a different bundle, click the gear icon.

      Click the Bundle menu option and you'll be taken to your list of bundles. Select the one you want to use, then click Save.

      For more information about bundles, see Navigate with Bundles.

        What features does the application have when I go to create a post in the Publish section?

        Clicking on the Create a Post icon takes you to the Create a Post section.

        Here you can write a message, attach a photo, schedule the post, select the channels you want to publish to, add tags, and give your post a name.

          What can I edit on draft and scheduled posts in the application?

          You can only edit scheduled or draft posts in the application.

          Displayed are the posts you can edit by clicking the pencil icon.

          For these posts, you can edit the post itself, the publishing date, and the post name.

            Can I create tags in the application?

            No, you still have to go to the Admin section of Publish and add them there, or get your account admin to do it.

            However, as soon as new tags are added in the Admin section, you will have access to them in the application once you refresh the list.

              How do I switch between Publish and Engage?

              Whichever part you're in, the name of that section is displayed on the screen.

              Click that, and you'll be taken to the Filters section. This allows you not only to switch between Publish and Engage, but also filter what you're seeing in that section.

                Speaking of filters, what are my options for each section?

                For Publish, you can select to filter the posts you have made by different statuses. You can select between Draft, Scheduled, Published, or Error.

                Note: This will display posts made both on the application and on the web version of Oracle Social Cloud.

                For Engage, you select from many of the same filters as the web version: Folder, Channels, Channel Type, Labels, and Assignment. You can filter by one or combos of these filters.

                Folder, Channels, Channel Type, Labels, and Assignment. You can filter by one or combinations of these filters

                  What actions can I take on messages in the Engage section of the application?

                  You can view, archive, reply, delete, label, and assign messages.

                  To perform an action on a message, click on the message from the main list. Click any of the action icons which appears on the message, and the action menu will open. Click the action icon you want to perform.

                    Can I create new labels for Engage in the application?

                    Yes, you can create new labels and these will also appear in the web version of your account.

                      If I have a question about the application, how do I get help?

                      You can submit a service request with My Oracle Support, just like with the web version.

                      You can find My Oracle Support at https://support.oracle.com/ and make sure you include "Mobile" in the service request headline.

                      You can also check the rest of the topics in the web versions of the Publish and Engage sections:

                        Ready to Download?

                        Download link and full info on the application is available here: https://itunes.apple.com/us/app/oracle-social-relationship/id834475914?mt=8.

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                          Last updated 30 March 2015