Check TD Client Health

You'll want to check the health of TD Client to ensure there's a stable and secure connection between SFA and SAIG.

1. In SFA, go to Administration > System Management > TD Client Management.
2. To check the FTI TD Client or the TD Client, click the corresponding Check TD Client Health. A status is displayed.
3. If the status is Not Passed, set the appropriate TD Client Selection Indicator to Suspended (disabled), then save your changes.
4. Wait at least 90 minutes.
5. Sign in the US Department of Education's site to reset your password.
6. Confirm the password works using EdConnect or some other tool.
7. In SFA, go to Administration > System Management > SAIG Administration.
8. Enter your TG number and password. Make sure you include the TG prefix. In the Reset FTI-SAIG password, use the FT number.
9. Click Test Password.
10. If the test is successful, save your changes.
11. Go to Administration > System Management > TD Client Management.
12. Set the TD Client Selection Indicator to Active (enabled), then save your changes.
13. Click Check TD Client Health. If the status still displays Not Passed, repeat this process from step 3.