How can I manage users in Student Self-Service?

From Manage Users, administrators can search for, view, edit, and remove users.

Search for a User

1. Click the drop-down arrow in the tool bar.
2. Click Manage Users.
3. Enter external student ID, user name, first name, last name, email, or phone number to search for a user.
4. Click Search.
5. Select a user from the results to view.

View a User

1. Click the drop-down arrow in the tool bar.
2. Click Manage Users.
3. View the user type that denotes whether the user is a student, parent or an administrator.

Edit a User

1. Click the drop-down list in the tool bar.
2. Click Manage Users.
3. Select one of the users and click the Edit Icon that lets you modify user accounts created in the Admin UI before IAM integration.

   For all other user accounts, you can view when the user last logged in and how they logged in, you can hover over the link icon within the Edit column.

   1. External system linked user (OCI SAML): User logged in using OCI Identity and Access Management Integration
   2. External system linked user (SAML): User logged in using your External IDP not via IAM Integration
4. Edit the user information such as External Student ID, Username, Name, Email, Phone Number, or Password.
5. Click Save.

Remove a User

1. Click the drop-down arrow in the tool bar.
2. Click Manage Users.
3. Select one of the users and click the Remove icon.

   For users logged in via SSO (External system linked user (OCI SAML or External system linked user (SAML), this will only be a soft delete. This will not delete the user account from OCI IAM, but the user account will not be displayed in the Manage User interface within Self-Service (Portal) unless they log in again.

Create, Edit, and Disable SSO Users

New user accounts and updates to existing user accounts are managed via the OCI Cloud Console. See Manage Users and Groups in OCI IAM for more information.

When you delete a user account in the OCI (Oracle Cloud Infrastructure) Cloud Console, the user account isn’t permanently erased from the application. Instead, the user account record is retained in the User Management interface for audit and compliance purposes.

Automatic User Log Off

The standard configuration for user sessions in the Student Self-Service application includes a security feature that automatically logs users out after 20 minutes of inactivity, ensuring data privacy and protection. If your users require a different inactivity timeout period, you can configure this setting by submitting a service request to the support team.

This modification enhances user experience, allowing for more flexibility and convenience while maintaining the security of student sensitive information.