What communication templates are available for communication configuration and how are actionable templates used in Student Management Cloud?

Communication templates define specific events and associated messages. Actionable templates automatically include Approve and Deny links, allowing recipients to approve or reject the action that triggered the communication for example, a student added to a managed group.

Here’s the list of communication templates:

Template	Description	Actionable
Added to Waitlist	The student has been added to a course section waitlist by another user.	N
Administrative Charge Posted	A charge is posted to the student or sponsor account.	N
Administrative Payment Posted	A payment is posted to the student or sponsor account.	N
Admissions Application Submission	An applicant successfully submits an admissions application.	N
Admit Decision Made	An admissions staff member admits an applicant.	N
Alternate Payment Processing	A reference number is sent to initiate payment through third-party payment processor.	N
Bill Due Reminder	A bill is due.	N
Cancel Application	A user cancels an admissions application.	N
Create Application	A user creates an admissions application.	N
Deny Decision Made	An admissions staff member denies an applicant	N
Enrolled from Waitlist	The student has been enrolled from a course section waitlist by another user.	N
Enrolment Add	A student is enrolled in a scheduled course.	N
Enrolment Drop	A student is dropped from a scheduled course.	N
Group Manager Added	A group manager is added to a managed student group.	N
Group Manager Added Approval Pending	A group manager is added to a managed student group, pending approval. Approval is requested from the added group manager.	Y
Group Manager Approval Request Sent	A group manager approval request is sent for joining a managed student group.	Y
Group Manager Removed	A group manager is removed from a managed student group.	N
Group Owner Changed	A group owner is changed for a managed student group.	N
Instructor Roster Notification	An instructor contacts a student enrolled in a scheduled course from the course roster.	N
Managed Student Account Creation	An account is created by another user for a fully or jointly managed student during sign-up.	N
Managed Student Approval Pending	A fully or jointly managed student is added to a managed student group, pending approval. Approval is requested from the student's group owner.	Y
Managed Student Approval Request Sent	An approval request is sent for a fully or jointly managed student to join a managed student group.	Y
Recommendation Invitation	An invitation is sent to a recommender to submit a recommendation on behalf of an applicant.	N
Relationship Established	Relationship between a parent or guardian and a child or dependent is established.	N
Removed from Waitlist	The student has been removed from a course section waitlist by another user.	N
Revert Application	A user reverts an admissions application.	N
Scheduler Send Communication	A generic event that triggers when scheduled communication is sent from the scheduler.	N
Self-Service Payment Not Required	No payment was required through self-service, and the enrolment was successful.	N
Self-Service Payment Success	The payment initiated through self-service was successful.	N
Student Added	A student is added to a managed student group.	N
Student Added Approval Pending	A student is added to a managed student group, pending approval. Approval is requested from the added student.	Y
Student Approval Request Sent	A student approval request is sent for joining a managed student group.	Y
Student Removed	A student is removed from a managed student group.	N
Student Selects Manual Payment Option	This message is sent when student selects manual payment option.	N
Task Assigned	A task is assigned.	N
Task Completed	A task is completed.	N
Task Due	A task is due.	N
Waitlist Admissions Decision Made	An admissions staff member waitlists an applicant.	N
Waitlist Position Change	The student's position on the waitlist has changed.	N
Withdraw Application	A user withdraws an admissions application.	N
Withdraw from reporting period	A student has withdrawn from a reporting period.	N

Actionable templates are mandatory for workflows requiring recipient response.