Create Included Warranties

You can create included warranty contracts automatically when an asset is created in Asset Lifecycle Management by first creating an included warranty item and associate it with the customer asset item in Oracle Product Information Management.

Before creating the included warranty item, you must set up the standard coverage you want to provide as part of your included warranty. Here are the steps to create an included warranty item:

1. Go to Product Management > Product Information Management.
2. Expand the Tasks region and select Create Items.
3. On the Create Item page, select the organization, enter the number of items, and select the item class.
4. Ensure that the selected list doesn't contain any template.
5. Click Ok.
6. Enter the item name and description.
7. Select the item status and lifecycle phase.
8. Click Save
9. Select Primary Unit of Measure in the Unit of Measure section under the Overview Tab. Primary UOM should be from the UOM Class that has been set in the profile option, SCM Common: Default Service Duration Class.
10. Go to the Specifications tab and then the Sales and Order Management side navigation:
    1. Select No for Customer Ordered and Customer Order Enabled fields, since included warranties can't be sold and priced.
    2. Select Included Warranty as the Sales Product Type.
11. Go to the Specifications tab and then the Service side navigation:
    1. Select Service Duration Type as Fixed.
    2. Select the desired Service Duration and Service Period.
    3. Select Service Start Type as Milestone.

       This setting specifies that the start of the warranty is the customer asset shipment date.

    4. Specify Service Start Delay, if needed, in number of days. The start date of the included warranty is calculated as Asset Shipment Date plus Service Start Delay.
    5. Select a Standard Coverage to apply to this included warranty item.