1. How do I get started with Subscription Management?
  2. Create Renewal Templates

Create Renewal Templates

Subscriptions can be renewed either manually or automatically. As a subscription user, you can manually renew subscriptions using the Renew action. You can also configure the application to automatically renew subscriptions. Renewal rules determine the default renewal actions.

The application uses the renewal rules template associated with a subscription to get this information:

  • Renewal process
  • Customer acceptance criteria
  • Internal approval criteria

When you renew a subscription, the application makes a copy of the existing source subscription. The source subscription can be Active or Expired. The application changes the effective and pricing details on the renewal subscription based on the default setup.

The life cycle of a renewal subscription is similar to a newly authored subscription. However, you can configure a different life cycle for a renewal subscription using the Event Model configuration. You can configure an event model to route the renewal subscription to the customer for acceptance, or to the subscription administrator for internal approval. You can also activate the subscription without either Customer Acceptance or Internal Approval.

Here's how you can create a new renewal template:

  1. Sign in as a setup user and navigate to Subscription Management.
  2. On the Subscription Configuration page, click the Subscription Configuration tab.
  3. Click Manage Subscription Rules > Renewal Rules Template subtab.
  4. In the Renewal Templates page, click Create.
  5. On the Create Renewal Rules Template page, enter the details for the template.
  6. Select the renewal level and then select the Price Adjustment Type.
  7. Enter a value in Days Before Expiration and Minimum Renewal Duration.
  8. Select the Renewal Period.
  9. Select the Use renewal term for automatic renewal check box to automatically renew subscriptions based on the values defined in the Renewal Duration and Period field. Then, select the Renewal Process.
  10. Select the Customer Acceptance Required, Internal Approval criteria, Subscription Profile, and the communication channel.
  11. In the Renewed Subscription Number field, select the appropriate option.
  12. Optionally, select Enable Reminders. This option indicates whether or not your customer receives reminders.
  13. Select the applicable Coterminate option.
  14. In the Renewal Consolidation Grouping section, select the required consolidation criteria.

  15. Click Save and Close.