Associate an Included Warranty Item with an Asset

To associate an included warranty item with a customer asset item:

1. Go to Product Management > Product Information Management.
2. Search for and select the customer asset item that you want to add an included warranty for.
3. Go to the Specifications tab and select Item Organization > Service.
   1. In the Asset section, ensure that Customer Asset from the Enable Asset Tracking drop-down list is selected.
   2. In the Service section, set Enable Contract Coverage to Yes.
4. Go to the Specifications tab and select Item Organization > Sales and Order Management.
   1. In the Order Management section, set Customer Ordered to Yes.
   2. In the Order Management section, set Customer Orders Enabled to Yes.
   3. For Sales Product Type, select any value except: Included Warranty, Extended Warranty, or Software Maintenance.
   4. Set Returnable to Yes, if the customer asset item can be returned
5. Go to the Relationship tab and create a relationship between this customer asset item and the included warranty item. You must select Warranty as the relationship type.
   1. You can also associate multiple included warranties with a customer asset item.
   2. The effectivity dates of the relationship determine if an included warranty needs to be created for an asset based on the asset creation date
6. Click Save.

Note:

• After you perform the above setups, the warranty is always included with the customer asset item sold.

• You can't create included warranties from the Subscription Management application directly, but you can use REST APIs and Import Management to create them