Define Subscription Cancellation Reasons
To define cancellation reason for your subscriptions:
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In your implementation project, navigate to the Define Subscriptions task and click Manage Subscription Cancellation Reasons.
The default cancellation reasons are available in the Subscription Cancellation Reasons lookup.
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To add a lookup code, click New in the lookup codes region.
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Enter the lookup code, display sequence, start and end dates, meaning, and description.
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Click Save.