Integrate Service Logistics

Standard coverage acts as a template that contains entitlement rules specifying when milestones are due and for what conditions. You can create multiple standard coverage templates for the different service levels that you want to provide to a customer.

The Adjustment tab in the Standard Coverage task lets you define coverage offerings to determine the entitlements available for a customer at the time of a repair. Labor rates and discounts for each business process can be defined in the coverage template. You can use this service logistics integration to accurately determine service entitlements at the time when a repair activity is completed.

1. Navigate to the Subscription Configuration work area.

2. Select Standard Coverage in the Entitlements Management section.

3. On the Manage Standard Coverage page, click Create Standard Coverage.

4. Click a template name you want to edit.

5. On the Edit Standard Coverage page, click the Adjustments tab.

6. Select a service activity type from the Service Activity drop-down list.

7. Select a value from the Billing Type drop-down list. The values in this field are displayed based on your selection in the Service Activity drop-down list.

8. Select a value from the Adjustment Type drop-down list to add the markup or discount for the service activity.

9. Enter a percentage value in the Value field.

10. Select a value from the Adjustment Basis drop-down list.

11. Select the Allow custom adjustments check box to indicate if custom adjustments are allowed for standard coverage.

12. Enter the start and end date.

13. Click Save and Close.