1. Using Product Master Data Management
  2. Item Service Groups Specifications

Item Service Groups Specifications

These are the Item Service Groups specification attributes and their possible values. You set these attributes when you define or update items.

Item Service Groups Specification Attributes

Billing Type

Indicates user definable and must be tagged with one of these Billing Category Codes:
  • Material (M)
  • Labor (L)
  • Expense (E)
  • Consumable (C)

Billing Types are used in contracts to define discount percents.

Duration

Enter a positive number to indicate the service duration. Duration and Duration Period are required for warranty and service contract item types only. The number you enter here, along with the duration period, provide defaults when you order the service. You can select any period or unit of measure as long as it’s associated with the Time unit of measure class.

Duration Period

Enter a number to indicate the service duration period.

Duration and Duration Period are required for warranty and service contract item types only.

Enable for Customer Self Service

Indicate whether the item is eligible for custormer self service. The digital customer self service applications use this option to determine which product items are displayed to customer self service users. For example, when the customer is creating a service request, they are shown a product selector dialog box. If Enable for Customer Self Service is enabled for the item, then the customer can see this item in the product selector dialog box.
Note: On the REST API this translates to an attribute called CSSEnabled. 
{
        "name" : "CSSEnabled",
        "type" : "string",
        "updatable" : false,
        "mandatory" : false,
        "queryable" : true,
        "allowChanges" : "never",
        "precision" : 1,
        "title" : "Enable for Customer Self Service",
        "maxLength" : "1"
      }

Enable Contract Coverage

Indicate whether the item is eligible to be covered by a service contract. Items eligible for contract coverage must also be defined as Track. When you enable this option, you can order service for this item.

Enable Defect Tracking

Indicate if defects of this item can be tracked.

Enable IoT

Indicates whether the asset item is enabled for IoT.

Enable Provisioning

Select the check box to make the item eligible for electronic fulfillment by the service fulfillment manager. Additional setup is required in the service fulfillment manager.

Enable Service Billing

Select the check box to enable the Billing Type field.

Recovered Part Disposition

This field is reserved for future use. Currently all three disposition types cause the part to be transacted into the technician's default or designated subinventory. In the future this field will control the process for returning defective or unused parts to a warehouse consolidation point.

Service Request

Select if you can create a service request for the item. The available choices are:

Enabled

You can create a service request for the item.

Disabled

Service requests are disabled for the item.

Inactive

Service requests are inactive for the item.

Null

You can’t create a service request for the item.

Service Start Delay

Enter a positive number indicating how many days after shipment the warranty should start.

Standard Coverage

Select the relevant coverage associated with this item only if the Sales Product type is Included Warranty. The coverage template is created in Oracle Contract Management Cloud with the appropriate Entitlement type.

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