How Customer Annual Volume Program Works
Customer annual volume programs work on top of Deductions and Settlement providing centralized deductions and settlement in Receivables, and provides promotional settlement of claims.
![This diagram explains for customer annual volume programs work.](images/cjm_cav_flow.png)
You can use Customer Channel Management to activate customer annual volume programs and once sales orders or invoices are imported, the application then calculates accruals for eligible customers.
- Operational administrators create and activate a customer annual program type representing channel annual business processes.
- Channel sales managers negotiate and activate a customer annual program.
- Channel customers purchase products and expect an annual rebate.
- Operational administrators ensure sales transactions are imported via CSV or the FOM integration loads invoiced sales transactions on a periodic basis based on a year or fiscal calendar.
- Channel customers deduct referencing an annual rebate believed owed.
- Channel claim analysts investigate a customer deduction claim and settle it as promotional against accruals of a customer annual program.
- Financial analysts review the financial status of each channel customer to see the liabilities by customer and program.