Privileges
You can assign these privileges to your users based on their responsibilities.
Assign Privileges for Deductions and Settlement Users
This table gives the privileges your users require to perform various functions. It contains the names, codes, and descriptions of the privileges that can be assigned to a channel user.
Privilege |
Usage |
Code |
Description |
Assigned to Duty Role |
---|---|---|---|---|
Allow Claim Write-Offs |
Function |
CJM_ALLOW_CLAIM_WRITE_OFFS_PRIV |
Allows to write-off deductions irrespective of the write-off threshold value. |
Channel Claims Management Duty |
Approve Customer Claims |
UI |
CJM_APPROVE_CUSTOMER_CLAIMS_PRIV |
If you haven't opted into the Approve Customer Claims with BPM Workflow feature, then this privilege allows viewing and approval of customer claims. If you have opted into the Approve Customer Claims with BPM Workflow feature, then this privilege allows the approver to view all the details of the claim in the notification. |
Channel Claims Management Duty |
Create Customer Claims |
UI |
CJM_CREATE_CUSTOMER_CLAIMS_PRIV |
Enables creation of customer claims. |
Channel Claims Management Duty |
Maintain Collections Aging Buckets (Collections privilege) |
UI |
IEX_MAINTAIN_COLLECTIONS_AGING_BUCKETS_PRIV |
Allows a user to maintain aging buckets. |
Channel Administration Duty |
Manage Channel Administration Using REST Service |
REST |
CJM_MANAGE_CHANNEL_ADMINISTRATION_REST_SERVICE_PRIV |
Enables creation and update of channel claim sources, channel claim types, channel adjustment types, and channel user statuses using REST services. |
Channel Administration Duty |
Manage Channel Claim Reasons |
UI |
CJM_MANAGE_CHANNEL_CLAIM_REASONS_PRIV |
Enables creation, update, and viewing of channel claim reasons. |
Channel Administration Duty |
Manage Channel Claim Sources |
UI |
CJM_MANAGE_CHANNEL_CLAIM_SOURCES_PRIV |
Enables creation, update, and viewing of channel claim sources. |
Channel Administration Duty |
Manage Channel Claim Types |
UI |
CJM_MANAGE_CHANNEL_CLAIM_TYPES_PRIV |
Enables creation, update, and viewing of channel claim types. |
Channel Administration Duty |
Manage Channel Customer Claims using REST Service |
REST |
CJM_MANAGE_CHANNEL_CUSTOMER_CLAIM_REST_SERVICE_PRIV |
Enables creation, update, and viewing of channel customer claims using REST service. |
Channel Claims Management Duty |
Manage Channel Settings |
UI |
CJM_MANAGE_CHANNEL_SETTINGS_PRIV |
Enables creation, update, and viewing of channel settings. |
Channel Administration Duty |
Manage Channel Settings using REST Service |
REST |
CJM_MANAGE_CHANNEL_SETTING_REST_SERVICE_PRIV |
Enables creation, update, and viewing of channel settings using REST service. |
Channel Administration Duty |
Manage Channel User Statuses |
UI |
CJM_MANAGE_CHANNEL_USER_STATUSES_PRIV |
Enables creation, update, and viewing of channel user statuses. |
Channel Administration Duty |
Manage Customer Claims |
UI |
CJM_MANAGE_CUSTOMER_CLAIMS_PRIV |
Enables update, and viewing of customer claims. |
Channel Claims Management Duty |
Manage Customer Trade Profiles |
UI |
CJM_MANAGE_CUSTOMER_TRADE_PROFILES_PRIV |
Enables creation, update, and viewing of customer trade profiles. |
Channel Claims Management Duty |
Manage Customer Trade Profiles using REST Service |
REST |
CJM_MANAGE_CUSTOMER_TRADE_PROFILE_REST_SERVICE_PRIV |
Enables creation, update, and viewing of customer trade profiles using REST service. |
Channel Claims Management Duty |
Reprocess Stalled Claims |
Scheduled Process |
CJM_REPROCESS_STALLED_CLAIMS_PRIV |
Allows submission of the process that reprocesses claims stuck in update in progress status. |
Channel Operations Duty |
Review Claim Write-Offs |
UI |
CJM_REVIEW_CLAIM_WRITE_OFFS_PRIV |
Allows oversight of systematic write-offs when review of claim write-offs is enabled. |
Channel Claims Management Duty |
Review Collections Aging Buckets (Collections privilege) |
UI |
IEX_REVIEW_COLLECTIONS_AGING_BUCKETS_PRIV |
Allows a user to see the aged transactions for a customer. |
Channel Administration Duty |
Settle Customer Claims |
Scheduled Process |
CJM_SETTLE_CUSTOMER_CLAIMS_PRIV |
Allows submission of the process that closes settled customer claims. |
Channel Operations Duty |
View Channel Claim Reasons |
UI |
CJM_VIEW_CHANNEL_CLAIM_REASONS_PRIV |
Allows viewing of channel claim reasons. |
Channel Setup Viewing Duty |
View Channel Claim Sources |
UI |
CJM_VIEW_CHANNEL_CLAIM_SOURCES_PRIV |
Allows viewing of channel claim sources. |
Channel Setup Viewing Duty |
View Channel Claim Types |
UI |
CJM_VIEW_CHANNEL_CLAIM_TYPES_PRIV |
Allows viewing of channel claim types. |
Channel Setup Viewing Duty |
View Channel Settings |
UI |
CJM_VIEW_CHANNEL_SETTINGS_PRIV |
Allows viewing of system settings and their child entities. |
Channel Setup Viewing Duty |
View Channel User Statuses |
UI |
CJM_VIEW_CHANNEL_USER_STATUSES_PRIV |
Allows viewing of channel user statuses. |
Channel Setup Viewing Duty |
View Customers | Function | AR_VIEW_CUSTOMERS_PRIV | Allows the viewing of the customer, account and the site information. | Channel Claims Management Duty |
View Customer Claims |
UI |
CJM_VIEW_CUSTOMER_CLAIMS_PRIV |
Allows viewing of all customer claims. |
Channel Claims Viewing Duty |
View Customer Trade Profiles |
UI |
CJM_VIEW_CUSTOMER_TRADE_PROFILES_PRIV |
Allows viewing of customer trade profiles and their child entities. |
Channel Claims Viewing Duty |
View Only Activity | REST | ZMM_VIEW_ONLY_ACTIVITY_PRIV | Allows only viewing of activities. |
Channel Claims Management Duty Channel Claims Viewing Duty |
View Trading Community Organization | UI | HZ_VIEW_TRADING_COMMUNITY_ORGANIZATION_PRIV | Allows exporting, searching, and viewing of organization details such as addresses, classifications, identifiers, and names. | Channel Claims Management Duty |