Roles and Duties
This topic describes roles and duties in customer channel flows.
You can assign these job roles and duties to your users based on their responsibilities.
This table displays the job roles that can be assigned to your users:
Name | Code | Description |
---|---|---|
Channel Claims Manager | ORA_CJM_CHANNEL_CLAIMS_MANAGER_JOB | Individual responsible for creating, managing, and approving customer claims. |
Customer Channel Program Manager |
ORA_CJM_CUSTOMER_CHANNEL_PROGRAM_MANAGER_JOB |
Individual responsible for creating, managing, and approving customer channel programs. |
Supply Chain Integration Specialist |
ORA_RCS_SUPPLY_CHAIN_INTEGRATION_SPECIALIST_JOB |
Individual responsible for planning, coordinating, and supervising all activities related to the integration of supply chain management information systems. |
Supply Chain Application Administrator | ORA_RCS_SUPPLY_CHAIN_APPLICATION_ADMINISTRATOR_JOB | Individual responsible for supply chain application administration. Collaborates with supply chain application users to maintain consistent application setup, rules, and access. |
This table displays the duty roles that can be assigned to your users:
Name | Code | Description |
---|---|---|
Customer Channel Program Management | ORA_CJM_CUSTOMER_CHANNEL_PROGRAM_MANAGEMENT_DUTY | Manages customer programs and manual adjustments. |
Customer Channel Program Viewing | ORA_CJM_CUSTOMER_CHANNEL_PROGRAM_VIEW_DUTY | View customer programs. |
Channel Claims Management | ORA_CJM_CHANNEL_CLAIMS_MANAGEMENT_DUTY | Manages customer claims. |
Channel Claims Viewing | ORA_CJM_CHANNEL_CLAIMS_VIEW_DUTY | Views customer claims. |
Channel Integration Specialist | ORA_CJM_CHANNEL_INTEGRATION_SPECIALIST_DUTY | Manages import of transactional data from external applications into Channel Revenue Management. |
Channel Administration | ORA_CJM_CHANNEL_ADMINISTRATION_DUTY | Manages channel setup and administration tasks. |
Channel Operations | ORA_CJM_CHANNEL_OPERATIONS_DUTY | Manages execution of scheduled processes. |