Approve Claims

Here you approve claims in Channel Revenue Management.

A claim analyst with appropriate roles assigned can select the following options from the Actions drop-down button after analyzing each claim:

• Submit: the claim moves to Settlement Pending status.

• Return to Open: This moves a rejected claim to the open status for further investigation.

If the analyst doesn't have the appropriate role assigned which allows to approve claims, the claim moves to Approval Pending status after submission. A claim approver with appropriate roles assigned can select the following options from the Actions drop-down button:

• Approve: the claim moves to Settlement Pending status.

• Reject: the claim moves to Approval Rejected status.

Note: You can't delete a claim. It can only be moved to the canceled status by unapplying the claim investigation line or reversing the receipt.