How Update in Progress Works

You can select thousands of claims to settle them, hence claims are put into the Update In Progress status and a scheduled process is launched automatically to either update multiple claims or to settle multiple claims. These processes are the Mass Update Claims and the Mass Settle Claims scheduled processes.

When the Mass Update Claims process runs, the claims are put into Update In Progress and returned to Open status when the update is finished.

When the Mass Settle Claims process is run for mass settle upon submit, the claims are put into Update In Progress during the run and advanced to Approval Pending status upon completion. Most claim analysts may not have the approval privilege; otherwise the status would change to Settlement Pending. In case of failed validation in mass settlement, failed claims are returned to the Open status in their original state. Valid claims proceed forward in the process.

If claims are in the Update In Progress status for a long time, then the process may stall. You can rerun the Mass Update Claims scheduled process to reprocess stalled claims. You can run the Mass Settle Claims scheduled process to reprocess stalled claims in mass settle.