Overview of Maintenance Job Roles

Oracle Maintenance provides the following two predefined roles:

Maintenance Manager
Maintenance Technician

Maintenance Manager

A role that's responsible for managing the department where the equipment of an organization are maintained and repaired. The role is responsible for ensuring programs are in place for timely service of the equipment, work orders are being completed by the maintenance technicians as per the schedule, and emergency repairs are quickly done.

The following are the major tasks that a maintenance manager needs to perform:

Communicate with the maintenance technicians regarding the scheduled maintenance work orders.
Respond to emergency work orders that arise unexpectedly. Alert the maintenance technician and communicate the status back.
Monitor completion of the maintenance work orders.
Define maintainable assets and set maintenance strategy for the assets.
Establish maintenance programs, such as maintenance work definitions, maintenance standard operations, and so on.
Ensure parts and tools are procured as necessary.
Review the work order cost and history.
Review the asset history.

Maintenance Technician

A role that's responsible for maintaining and repairing the equipment of an organization. The role is responsible for completing the assigned work orders on time and in correct order.

The following are the major tasks that a maintenance technician needs to perform:

Communicate with the maintenance manager regarding the scheduled maintenance work orders for the week.
Understand which maintenance work orders needs to be worked on a particular day.
Review the maintenance work order information, parts list information, part availability, and work order history.
Perform the repair and maintenance of the equipment.
Attend to the emergency work orders that arise unexpectedly.
Update and complete the maintenance work order. Record the amount of time spent and materials used to perform the work.
Take notes regarding the maintenance work.