Create and Route a Quality Issue
Quality issues report variations or defects that occur in the performance of a product. This topic describes how you create and route a quality issue.
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Navigate to the Quality Management work area.
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Go to the Create menu and select the Quality Issue option. For issues relating to a problem with an item, select a quality issue of the problem report type.
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In the Name field, enter a name for your issue.
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In the Description field, describe your problem briefly.
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Search for and find the appropriate organization where the issue occurred.
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Select values in the Severity and Source fields.
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Click the Workflow infotile and select a workflow.
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Click Save and Close. The issue opens on the General Information page.
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Click open the Relationships infotile and click the Affected Objects side tab.
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Click Select and Add.
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Search for and add the affected object that has a problem and click Done.
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Click Save. The Relationships infotile refreshes to indicate the issue has an affected object.
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To route the issue, click Change Status or click the Workflow infotile.