1. Implementing Channel Revenue Management
  2. How to Enable Smart Search

How to Enable Smart Search

This feature uses Oracle Search Extension Framework to provide a powerful index-based search engine combined with Oracle's next user experience so you can quickly and easily perform full-text searches for programs or claims across dozens of attributes.

  1. Run the scheduled process ESS job to create index definition and perform initial ingest to OSCS to create index definition and perform initial ingest to Oracle Search with the following parameter values:
Parameter Name Parameter Value Description
Index Name to Create and Ingest fa-cjm-customer-programs This parameter enables you to register the customer program index and load initial index data, if any, to the Oracle Search server. To do this, you must also have the Manage Customer Programs privilege.
Index Name to Create and Ingest fa-fscm-customerclaim This parameter enables you to register customer claim index and load intial data for customer claims, if any, to the Oracle Search server. To do this, you must also have the Manage Customer Claims privilege.

This creates index definitions and adds data to the Oracle search server. The time taken to run the batch process depends on the amount of data.

Note: If you resubmit the ESS job to create index definition and perform initial ingest to OSCS process after the index is already created, then the process clears the index and reingests the entire data again.

For additional details on implementing Oracle Search Extension Framework, see the section entitled Search Extension Framework in the Search chapter of the guide Implementing Applications.

  1. Ensure you have the following Supply Chain Application Administrator predefined job role to run the ESS job to create index definition and perform initial ingest to OSCS to create and update the index:
  2. Ensure that you have the appropriate privileges to view or manage programs:
    • Manage Customer Programs
    • View Customer Programs
  3. Ensure that you have the appropriate privileges to view or manage claims:
    • Manage Customer Claims
    • View Customer Claims
  4. If you have one of the following predefined duty roles, you have the required privileges to search and view programs in the Programs page:
    • Customer Channel Program Management
    • Customer Channel Program Viewing
  5. If you have one of the following predefined duty roles, you have the required privileges to search and view programs in the Claims page:
    • Channel Claims Management
    • Channel Claims Viewing

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