1. Implementing Channel Revenue Management
  2. Manage Supplier Claim Types

Manage Supplier Claim Types

Channel Revenue Management has configurable claim types. The administration of claim types is partitioned by reference sets. You can use claim types to analyze claims and identify possible business process improvements.

  1. In the Setup and Maintenance work area, go to:

    • Offering: Order Management/Procurement

    • Functional Area: Channel Revenue Management/Supplier Incentives

    • Task: Manage Channel Claim Types

  2. On the Manage Claim Types page, you can create and update your claim types.

  3. Click the Add icon to create a new claim type.

  4. Enter a code for your claim type in the Claim Type Code field. This code:

    • Acts as a unique identifier for the claim type, and is required.

    • Is used to identify and synchronize the setup data across multiple environments.

    • Is not available to users in the transactional pages.

  5. From the Set Name list, select the set for which you want to create the claim type.

  6. Use the Buy Side and Sell Side check boxes to select the channel flows for which you want the claim type enabled. You can't update this once saved.

  7. Enter the name of your claim type in the Claim Type field.

  8. Enter values for the remaining fields, if required.

    • Description: Add a description for your claim type.

    • From Date and To Date: Add a date range during which your claim type is valid.

  9. For Deductions and Settlement, select the following values to map your claim type with a transaction type in Receivables.

    • Mapped Transaction Type for Credit Memo: Receivables transaction type to be used with the claim type, for deductions that are settled with credit memos.

    • Mapped Transaction Type for Invoice: Receivables transaction type to be used with the claim type for overpayments that are settled using invoices.

    • Mapped Transaction Type for Chargeback: Receivables transaction type to be used with the claim type for deductions that are settled with a chargeback.

  10. For Deductions and Settlement, select the desired receivables activity to map your claim type and business unit for a receipt write off and write-off adjustment settlement transaction in AR.

  11. Click Save.