Overview of BPM Workflow-based Approvals
With Business Process Management workflow, you can configure customer claim and program approval rules that the application uses to process and route approvals to designated approvers.
BPM Workflow-based approvals are only available for customer claims and customer programs. Approvers receive notifications to take action on customer claims or customer programs.
Use the approval rules to:
- Automate your approval business process
- Improve business rules flexibility through:
- Serial and parallel routing
- Escalation
- Facilitate approver actions to:
- Request for additional information, Approve, Reject
- Reassignment
- Improve auditability with:
- Approval history
You can configure notifications to:
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Control when to send notifications to users involved with the task
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Disable or enable in-app or email notifications, or both